Operations Associate Pool - IDEA Cincinnati Region

Campus Operations Associate

The Campus Operations Associate plays a critical role in enabling a high-functioning campus by supporting all work streams related to operations. This includes front office coordination, student information system maintenance, enrollment support, attendance monitoring, and auxiliary services related to transportation, facilities, and our child nutrition program. By ensuring operational excellence, this role frees instructional leadership and staff to focus on student learning and programmatic delivery, ultimately supporting IDEA's mission that "all students are capable of getting to and through college."

This role will report to the Assistant Principal of Operations.

Compensation:

• Compensation for this role is set at an annual salary between $40,000 and $45,000, commensurate with experience and in alignment with internal equity.
• This role is also eligible for a performance bonus based on team performance and goal attainment.

Other Benefits:

We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include:

• Paid Family Leave:
  Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
• Tuition Reimbursement:
  Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

Qualifications:

• Education:
  
  High School Diploma required; at least 30 credits at the college/university level preferred
• Experience:
  
  At least 2 years of experience in an operations, administrative, or school-based support role

Knowledge and

Skills:

• Experience in K-12 education or charter school environment preferred
• Familiarity with student information systems (SIS), operations management (facilities, transportation, nutrition)
• Bilingual in English and Spanish (strongly preferred)
• Experience supporting staff through training, onboarding, or operational supervision

What You'll Do – Accountabilities:

Operations & Systems Management:

• Support the campus front office and receptionists, oversee daily operations, ensure welcoming and effective visitor experience, manage communications and phone routing.
• Support the accuracy of student records, demographic data, and enrollment status.
• Assist with new-student onboarding, transfers, testing registration, and documentation to support 100% first-day enrollment and smooth entry.
• Facilitate daily attendance calls and inspect cumulative attendance (ADA) data; identify trends and assist in implementing Chronic Absenteeism escalation protocols, tracking, and interventions to help achieve high attendance targets.
• Work with campus leadership to support student persistence efforts (especially for new families) e.g., onboarding support, parent communications, tracking check-ins, and coordinating surveys/feedback.

Auxiliary Services Coordination:

• Assist in overseeing auxiliary services such as child nutrition, transportation, and facilities support. Support responsibilities across auxiliary services in the absence of operations staff
• Ensure customer service excellence and operational efficiency (front office readiness, facilities readiness, and meal preparation with CNP)
• Support vendor logistics and scheduling of services (transport routes, lunches, clinic coverage), and basic facility upkeep requests_
• Support summer and beginning-of-year operational readiness: assist with operations staff onboarding, training schedules, campus setup, ensuring positions filled, and operations…