Part-time billing coordinator

Description We are looking for a detail-oriented part-time billing coordinator to support students and families with financial aid and billing-related questions in Cincinnati, Ohio. This is a Contract position focused on delivering responsive administrative support, reviewing documentation, and helping ensure funding information is handled accurately. The ideal candidate brings strong customer service skills, comfort with high-volume communication, and the ability to manage sensitive records with care.

Responsibilities:

- Guide students and families through financial aid and billing processes by explaining available funding options and responding to questions clearly and professionally.

- Review applications and supporting documents for completeness and accuracy, following established guidelines and timelines.

- Prepare and coordinate aid packaging details, including scholarships, grants, loans, and work-study support, while maintaining accurate records.

- Answer inbound calls and written inquiries, resolve routine issues, and escalate more complex concerns when needed.

- Schedule appointments and follow-up communications to help students stay informed about deadlines, missing items, and next steps.

- Support billing-related administrative tasks such as account review, payment coordination, and documentation updates.

- Maintain compliance with applicable federal, institutional, and program-specific requirements when handling student financial information.

- Contribute to process updates and operational changes, including adjustments to internal tools or workflows, as assigned. Requirements - Experience in administrative support, billing coordination, financial aid services, or a related office-based role.

- Ability to manage inbound calls and provide attentive customer service in a fast-paced environment.

- Strong organizational skills with the ability to track schedules, documentation, and multiple deadlines.

- Clear written and verbal communication skills for working with students, families, and internal teams.

- High level of accuracy when reviewing records, processing information, and maintaining confidential data.

- Proficiency with standard office software and data entry systems.

- Ability to work independently in a part-time Contract role while meeting established service and compliance expectations. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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