Administrative Assistant, Internal Medicine First Shift

Location

Cincinnati, OH, United States

The Administrative Assistant will provide support services to the management team in planning and coordinating departmental activities. The role involves identifying issues, recommending solutions, and implementing decisions in daily operations under the supervision of the management team. It utilizes various software applications to record confidential information that impacts patient care, responds to inquiries from staff and other departments, performs general office duties, maintains files, and assists with special projects.

• High School Diploma or GED (Minimum Required) or Associate's Degree (Preferred)
• 3–5 years of equivalent experience (Preferred)

• Takes initiative on tasks with minimal supervision; self‑starter.
• Excellent interpersonal communication skills (both written and verbal).
• Excellent computer skills with Microsoft Office (Word, Excel) and database management.
• Time‑management skills and ability to handle multiple tasks in a demanding environment.
• Knowledge of medical terminology (preferred).

• Provide administrative and clerical support to ACNO, Directors, and Managers.
• Maintain personnel file system.
• Maintain calendars, schedule meetings and send notices to staff involved.
• Type agendas and minutes; compose and/or draft various documents and brochures as needed.
• Maintain and update department manuals, rosters, list of resources and other information.
• Order supplies and purchases within budget; process invoices and check requests.
• Assist with copies, faxing and mail distribution.
• Organize and maintain files on an ongoing basis.
• Prepare documents and reports requested by Manager, Director and CNO.
• Prepare templates for performance evaluations, add job descriptions to appropriate sections for manager use, prepare spreadsheet of scores with verification, assist with merit letters.
• Assist in updating department policies/procedures; ensure all policy books are updated with current policies; assist with interpretation and implementation of policies/procedures.
• Assist in updating job descriptions and facilitating the approval process flow through Human Resources.

• Promotes a positive customer service attitude in all interactions.
• Screens telephone calls and walk‑ins and serves as liaison for requests for assistance or information from staff, community agencies and others, offering assistance and/or enlisting the help of others.
• Greets customers, patients, vendors, hospital physicians and co‑workers in an appropriate manner at all times.
• Identifies staff complaints/concerns, gathers necessary information, and refers caller to appropriate staff person for follow‑up.

UC Health is an EEO employer.