Portal Administrator

Job Title:Portal Administrator
Location:Cincinnati, OH

Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.

As the market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.

Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.

The Portal Administrator is responsible for preparing, submitting, and managing invoices through various online payer or customer portals. This role ensures timely and accurate billing, monitors claim status, resolves billing discrepancies, and works with internal teams to maximize reimbursement and maintain compliance.

• Submit claims or invoices through online billing portals.
• Maintain and send out work orders or purchase orders to correct party.
• Review billing information for completeness and accuracy before submission.
• Monitor invoice status and follow up on unpaid or rejected invoices.
• Correct and resubmit rejected invoices as needed.
• Maintain accurate billing records and documentation.
• Communicate with customer, clients, or internal departments to resolve billing issues.
• Verify patient, customer, or insurance information when applicable.
• Prepare billing reports and meet productivity targets.

• Proficiency with data systems and applications.
• Strong analytical and problem-solving skills.
• Ability to quickly learn new tools, processes, and technologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High School Diploma or GED

In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.