Administrative Technician - Transfer

Administrative Technician

The duties of this employee are to provide clerical, technical, and administrative assistance in the daily operations of an assigned service area or department; provides administrative/clerical support to an assigned supervisor; and has input on decisions and problem solving related to assigned area of responsibility. Performs related duties as required.

The Administrative Technician at Krohn Conservatory serves in a key administrative support role for the daily operations of one of Cincinnati's most valued public attractions. This position supports park leadership, horticultural staff, volunteers, seasonal employees, and members of the public through a combination of advanced clerical, customer service, scheduling, coordination, and administrative responsibilities.

This classification serves as a bridge within the classified service between positions in the clerical series and positions in the Administrative Specialist series. The work requires advanced clerical skills, independent judgment, and the ability to interpret policies, procedures, and operational information. Responsibilities may include research, data collection and analysis, report preparation, follow-up, employee onboarding support, time and labor tracking, records management, scheduling, internal communication, and assistance with gift shop operations, seasonal shows, and public programming.

The Administrative Technician classification is distinguished from advanced-level clerical classifications by the broader scope, complexity, and operational impact of the work performed. Employees in this classification are expected to independently resolve routine administrative and operational issues, coordinate activities across multiple work groups, and make decisions that directly affect the efficiency of Krohn Conservatory's operations and the quality of the visitor experience.

Knowledge of:
Principles and procedures of record keeping. English usage, spelling, grammar, and punctuation. Departmental procedures, policies, and rules. Basic principles and practices of accounting, as appropriate to assigned area. Principles and practices of mathematics. Principles and practices of statistics, as appropriate to assigned area. Modern office procedures, methods, and computer equipment. Principles and practices of program development and administration. Principles of business letter writing, report preparation, and record keeping.

Pertinent federal, state, and local laws, codes, and regulations. Principles and practices of workplace safety and business ethics. Management skills to analyze programs, policies, and operational needs. Video production as appropriate to assigned area of responsibility. Grant application process and administration as appropriate to assigned area of responsibility.

Skill to:
Operate assigned vehicle, machinery, equipment, and tools as appropriate to assigned area of responsibility. Operate copy machines, printers, scanners, fax machines, office phone, smart phone, computer, laptop, and iPad. Utilize Microsoft Office products including Word, Excel and PowerPoint and various city databases. Efficiently navigate the internet, communicate by email using Outlook, and maintain schedules using the Office 360 calendar or designated scheduling software.

Ability to:
Interpret and apply departmental policies and procedures. Work independently in the absence of supervision. Research, analyze, and evaluate programs, policies, and procedures. Pay accurate attention to detail and quick ordering, coding, and retrieval of information in spreadsheets, customer lists, and account information. Prepare clear and concise reports. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

Follow all safety rules and regulations of the department to which assigned. Identify and respond to issues, concerns, and needs. Learn total quality management principles and practices. Analyze problems, identify alternative solutions, and project consequences of proposed actions. Prioritize multiple duties and manage time related to assigned area of responsibility.

Applicants must have two years experience in:
Working with computers;
Communicating with customers, peers, and supervisors;
Collecting, documenting, processing, and organizing information;
Scheduling work and activities;
Other clerical or office-based duties AND successful completion of a minimum of 24 semester credit hours at an accredited college or university. One additional year of experience may substitute for up to 12 hours of the educational requirement.

May require a valid Driver's License. May require possession of Notary Public certification.

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis…