Outreach and Engagement Coordinator, Bearcat Bands, Student Affairs

Current UC employees must apply internally via Success Factors

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference.

The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more  .

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

About The Bearcat Bands

The Bearcat Bands are a comprehensive campus band program providing educational opportunities, artistic expression, and leadership development programs to students through music. Ensembles of the Bearcat Bands include the spirit band program (Marching Band and multiple Basketball Bands), multiple Concert Bands, Jazz Ensembles, various Brass, Woodwind, and Percussion Ensembles, and various educational clinics. Our Marching Band integrates a contemporary Color Guard and Twirlers.

We achieve tradition through innovation and are passionate about our band, campus, and city. Our membership is open to every enrolled student at the University of Cincinnati, including all satellite campuses, as well as students attending regional Strategic Ohio Council for Higher Education (SOCHE) schools. Participation in the program is by placement audition. We have opportunities along the entire spectrum of musical experience.

Job Overview

Manage, design, develop, modify, and present processes and programs that facilitate positive member engagement along the entire spectrum, from new to current to alumni..

Essential Functions

• Front Desk Reception and Customer Service
  • Serve as the first point of contact for visitors, prospective and current students, families, vendors, and the general public.
  • Direct visitors to appropriate spaces; provide parking and access information.
  • Greet all guests in a professional, courteous manner and provide basic information about the band program, facilities, and services. Common topics include auditions, rehearsals, performances, and policies. Route complex inquiries to the appropriate staff member.
  • Guide prospective, current, and alumni members through university processes and the physical campus as needed.
  • Assist with basic forms, sign‑ups, and access to band resources of all sorts.
• Communications
  • Answer and respond to phone calls and other communications platforms with clear consistency. Take and relay accurate messages as needed.
  • Monitor shared email and other communications accounts and respond to inquiries in a timely, courteous way. Forward specialized and recurring questions to appropriate personnel.
  • Maintain up‑to‑date voicemail and out‑of‑office messages.
• Deliveries and Mail
  • Order, receive and sign for, and route deliveries. Common examples include instruments, uniforms, equipment, office supplies.
  • Sort and distribute incoming mail; prepare outgoing mail and packages as needed.
  • Maintain a simple log of high‑value or time‑sensitive deliveries. File and maintain paperwork.
• Administration and Recordkeeping
  • Maintain organized digital and paper files.
  • Assist with data entry and processing. Common examples include contact lists and rosters, course registrations, attendance logs, and instrument checkout and repair records.
  • Monitor and restock office and educational supplies.
  • Provide general clerical support (copying, scanning, basic document preparation).
  • In collaboration with staff, requested…