Outreach and Engagement Coordinator, Bearcat Bands, Student Affairs

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called  the most ambitious campus design program in the country.  UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference.

The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more .

The Bearcat Bands are a comprehensive campus band program providing educational opportunities, artistic expression, and leadership development programs to students through music. Ensembles of the Bearcat Bands include the spirit band program (Marching Band and multiple Basketball Bands), multiple Concert Bands, Jazz Ensembles, various Brass, Woodwind, and Percussion Ensembles, and various educational clinics. Our Marching Band integrates a contemporary Color Guard and Twirlers.

We achieve tradition through innovation and are passionate about our band, campus, and city. Our membership is open to every enrolled student at the University of Cincinnati, including all satellite campuses, as well as students attending regional Strategic Ohio Council for Higher Education (SOCHE) schools. Participation in the program is by placement audition. We have opportunities along the entire spectrum of musical experience.

Manage, design, develop, modify, and present processes and programs that facilitate positive member engagement along the entire spectrum, from new to current to alumni.

• Front Desk Reception and Customer Service
  • Serve as the first point of contact for visitors, prospective and current students, families, vendors, and the general public.
  • Direct visitors to appropriate spaces; provide parking and access information.
  • Greet all guests in a professional, courteous manner and provide basic information about the band program, facilities, and services. Common topics include auditions, rehearsals, performances, and policies. Route complex inquiries to the appropriate staff member.
  • Guide prospective, current, and alumni members through university processes and the physical campus as needed.
  • Assist with basic forms, sign ups, and access to band resources of all sorts.
• Communications
  • Answer and respond to phone calls and other communications platforms with clear consistency. Take and relay accurate messages as needed.
  • Monitor shared email and other communications accounts and respond to inquiries in a timely, courteous way. Forward specialized and recurring questions to appropriate personnel.
  • Maintain uptodate voicemail and outofoffice messages.
• Deliveries and Mail
  • Order, receive and sign for, and route deliveries. Common examples include instruments, uniforms, equipment, office supplies.
  • Sort and distribute incoming mail; prepare outgoing mail and packages as needed.
  • Maintain a simple log of highvalue or time sensitive deliveries. File and maintain paperwork.
• Administration and Recordkeeping
  • Maintain organized digital and paper files.
  • Assist with data entry and processing. Common examples include contact lists and rosters, course registrations, attendance logs, and instrument checkout and repair records.
  • Monitor and restock office and educational supplies.
  • Provide general clerical support (copying, scanning, basic document preparation).
  • In collaboration with staff, requested financial assistance may include budget maintenance, preparing contracts, making and monitoring expenditures, and preparing financial reports.
• Scheduling and Calendar Support
  • Assist with scheduling appointments, auditions, and meetings using the office calendar system.
  • Post and update rehearsal schedules, office hours, and event notices in online platforms.

• Event Support
  • Provide coverage during key times such as rehearsals, performances, and other events as assigned. These hours often occur in the early mornings or late evenings. Some are based on athletic schedules beyond our control and announced with little advance notice. A flexible approach to daily working hours is required.
  • Help distribute and collect signin sheets, forms, and basic event materials.
  • Assist with special projects, recruitment mailings, or outreach efforts related to the band program.
  • Ensure technology necessary for event completion is maintained and ready for use.
• Facility Access and Basic Security
  • Monitor traffic in and out of the band office and adjacent spaces; ensure only authorized individuals access our areas.
  • Follow established procedures for opening and closing the facility,…