Administrative Assistant

Administrative Assistant

Kelly is seeking a detail-oriented Branch Coordinator / Administrative Assistant to serve as the primary point of contact for patients and healthcare providers. This position plays a vital role in supporting patient care operations through order management, insurance verification, scheduling coordination, and exceptional customer service. If you thrive in a fast-paced office environment, enjoy being organized, and take pride in supporting others, this opportunity is for you.

Customer Support
• Serve as the first point of contact for in-person visitors and high-volume inbound calls
• Provide professional, patient-focused service to patients and healthcare providers

Order & Data Management
• Create and manage patient orders within company systems
• Accurately input data and monitor incoming faxes
• Ensure documentation is complete and compliant

Insurance & Billing Support
• Verify insurance eligibility and obtain equipment authorizations
• Collect required documentation for billing purposes
• Maintain accurate billing records and process payments as needed

Scheduling & Coordination
• Schedule equipment deliveries and pickups
• Coordinate closely with clinical teams to ensure timely service

Record Management
• Maintain organized, up-to-date patient files
• Assist with audit documentation and compliance requirements

Qualifications
• High School Diploma or equivalent required
• Minimum 2 years of related experience in customer service, medical office, or administrative setting
• Strong verbal and written communication skills
• Proficient in Microsoft Office
• Comfortable handling multi-line phone systems
• Highly organized, detail-oriented, and able to multitask

This is a great opportunity to join Kelly and make a meaningful impact in a role that supports both patients and healthcare operations.