Field Services Clerk

Field Services Clerk

Job Type: Full-time

Base Pay: increases to $20.06 after successful 90 day period

Work Location:

On site

Work Schedule:

Friday-Tuesday 9am-6pm

Reports to Chief Dog Warden

At Cincinnati Animal CARE (CAC), we do work that matters.

Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education.

This work is meaningful, fast-paced, and can be challenging, but for the right person, it’s incredibly rewarding.

We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference.

If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we’d love to have you join us.

We are looking for a Field Services Clerk to join our team and play an important role in supporting CAC’s mission.

In this position, you will:

• Provide high-level clerical, records, and support the field services team
• Ensure field operations are legally compliant, well documented, and efficiently supported

This is a great opportunity for a results-driven, customer-focused professional who thrives in a fast-paced, public-facing environment. The ideal candidate demonstrates exceptional organizational skill, sound judgment, and a continuous improvement mindset. They maintain professionalism and empathy while interacting with diverse community members and supporting staff who operate in complex and sometimes high-risk environments involving people and animals.

Your day-to-day may include:

• Serve as the Division’s Public Records Clerk, managing and fulfilling public records requests in compliance with Ohio public records law.
• Organize, maintain, and audit physical and electronic case files related to investigations, bites, dangerous dog designations, seizures, quarantines, citations, and court actions.
• Prepare, enter, and maintain accurate data in applicable case management, records, and reporting systems.
• Prepare correspondence, notices, citations, support documents, affidavits, and standard letters (e.g., dog-at-large notifications, compliance notices, court-related communications).
• Ensure records meet evidentiary, legal, and retention standards necessary to support enforcement actions by DDWs, and APOs.

• Track cases from intake through resolution to ensure deadlines, court dates, hearings, releases, bonds, restitution orders, and compliance requirements are met.
• Coordinate with County judicial districts regarding court schedules, appearances, subpoenas, and required documentation.
• Monitor bond payments, care costs, restitution orders, and disposition outcomes; ensure accurate documentation and follow-up.
• Prepare and distribute required daily, weekly, monthly, quarterly, and annual reports related to enforcement activity and outcomes.

• Support field staff by communicating officer schedules, training schedules, court appearances, and operational updates.
• Prepare and distribute End-of-Day reports and other operational summaries.
• Represent the Field Services Division during daily huddles and internal coordination meetings.
• Assist with onboarding of new field staff by coordinating documentation, training enrollment, uniforms, equipment, and administrative setup.
• Enroll officers in required and elective training as directed; track certifications, training hours, and associated documentation.

• Track and coordinate fleet maintenance, inspections, repairs, and compliance documentation.
• Inventory uniforms, equipment, supplies, and field resources; coordinate ordering and replenishment.
• Assist with tracking equipment assignments and returns for FROs, DDWs, and HAs.

• Answer phones and respond to emails professionally and accurately, providing information or routing inquiries appropriately.
• Serve as a point of contact for community members, partner agencies, courts, and internal staff regarding…