Meeting Services

Empowering You To Shape A Brighter Way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is a leading global commercial real estate services firm that helps organizations transform how people work, live, and grow. We provide comprehensive property and facility management solutions that create exceptional workplace experiences for our clients and their employees. Our integrated teams deliver innovative services across portfolio management, project delivery, technology solutions, and strategic consulting. At JLL, we're committed to shaping the future of real estate by putting people at the center of everything we do.

Specific Duties:

• Set up and reconfigure meeting rooms with tables, chairs, AV equipment, and cabling per guest requirements
• Conduct daily/weekly room inspections, document via QR code survey, and resolve equipment outages
• Troubleshoot and repair AV issues; escalate complex problems through FM work order system and own resolution
• Maintain AV inventory records, conduct preventive maintenance on equipment, and manage supply stock (markers, cables, spare equipment, furniture)
• Provide video conference support including VIP service for pre-arranged calls and vendor coordination
• Manage room scheduling: run setup reports, book/modify/cancel reservations
• Support special events and 11-room conference center with concierge-level service
• Participate in monthly team meetings and complete required training
• Perform other duties as assigned

Knowledge, Skills, and Abilities:

• Superior customer service skills with ability to maintain professionalism under pressure
• Ability to plan and manage work under time constraints and multitask without direct supervision
• Proficient in MS Office with strong written, verbal, and interpersonal skills
• Strong organizational skills and collaborative style
• Excel spreadsheet proficiency with capability to customize administrative reports

Qualifications:

• High school diploma required; AV training/certification preferred
• Minimum 2 years experience in AV and meeting room setup/support
• Proficient with AV equipment: projectors, flat screens, microphones, speakers, amplifiers, cameras, room control systems, data sharing equipment
• Software competency: MS Office (Word, Excel, Outlook), Resource Scheduler, MS Teams, Cisco Webex
• Ability to lift 50 lbs., set up/tear down furniture, and frequently walk buildings/stairs
• Detail-oriented team player with proactive attitude and passion for creating positive experiences
• Collaborative communicator who embraces continuous improvement and thinks outside the box

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site – Cincinnati, OH

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay