Order Processing Team Lead

OVERVIEW & PURPOSE

The Order Processing Team Leader is a pivotal role responsible for overseeing and managing the Order Processing function within MOM. This position involves guiding the OP team in processing cover sheets, keying hardware orders in EA, and working with the sales team and other administrative departments to ensure compliance is maintained within our organizational policies. The primary purpose of the OP Team Lead is to streamline and optimize OP workflows, mitigate risks, and contribute to the overall success of the organization by fostering effective communication and collaboration between the MOM internal teams to improve overall customer satisfaction.

This role requires a combination of analytical, leadership skills, and a strategic mindset to drive efficiency and excellence within the contracts department.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Process cover sheets and key EA orders for all assigned orders.

Review daily “on hold” orders and follow-up as needed.

Monitor team output, checking for accuracy for both front end and back end of OP workflows.

Complete cover sheet and EA 2nd check process in absence of OP Manager.

Keep sales orders inbox updated as needed.

Respond to all inquiries sent to personal email and personal Team chat in a timely  the “key” person for all special pricing orders – i.e. NASPO, Sourcewell and provide guidance and support to other team members as they process these orders to ensure accuracy and compliance with the established nuances of the special pricing program.

Able to perform all functions of Order Processing Coordinator Position.

Ensure new hires have required training and knowledge for the OP coordinator position.

Work with the Dept Manager to improve efficiency and sustainability.

Provide regular feedback to the Department manager on team performance.

COMPETENCIES Proficient in Microsoft products i.e. Excel, Word, PowerPoint Excellent communication skills

Detail oriented Able to build and maintain a highly motivated team Ability to work independently.

Excellent problem-solving skills.

Able to work repetitive tasks.

Customer service oriented.

Analytical.

Ability to accurately key data.

Must have knowledge of various office equipment and be knowledgeable of the Internet.

SUPERVISORY RESPONSIBILITY

Serves as a team leader by providing day-to-day guidance, support, and coordination for the team, while having limited supervisory responsibilities and no formal authority over hiring, discipline, or performance management.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office technology such as computers, phones, copiers and printers, document management, and multi-function devices.

This position is required to be in the office during MOM’s month end close week in accordance with MOM’s work from home policy. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear; sit; use hands to handle and/or feel; reach with hands and arms; and occasionally stoop, kneel, crouch, or crawl. The employee frequently is required to stand and…