Service Advisor

Job Intro

Donovan’s Auto & Tire Centerhas been Cincinnati’s Honest Choice for Auto Repairsince 1958 with thriving locations in Pleasant Ridge, Blue Ash, and Montgomery Road. We are seeking

Service Advisors, with excellent customer service skills, to guide customers through the auto repair and maintenance process, advise on service options and costs, ensure customers are satisfied, and more. Auto dealership Service Advisor experience is preferred.

Apply now andjoin a team where your integrity matters,and your work truly makes a difference.

A Reputation Built on Honesty:

Donovan’searned its title asThe Honest Choice for Auto Repairthrough decades of transparent, customer-first service.

Deep Local Roots:

Founded in 1958 and still family-led, Donovan’s has grown from a single shop to multiple trusted locations across Cincinnati.

Long-Term Stability:

Many team members stay for years because the culture is supportive, respectful, and built on doing the right thing.

Modern, Well-Equipped Shops:

Clean, organized facilities with updated equipment and strong workflow support.

Community Trust:

Cincinnati drivers rely on Donovan’s for dependable service, honest recommendations, and fair pricing.

As a Service Advisor, you are the bridge between our customers and our technicians.

You’llgreet customers,answer questions,advise them on the auto repair and maintenance process,communicate repair,maintenance and costrecommendations clearly, ensure everycustomerreceives the transparentandtrustworthy service Donovan’s is known for, and more.

• Health and supplemental insurance
• Paid time off and holidays
• Ongoing training and development
• Employee discounts on services and tires

• Greet customers, answer questions,guide customers through the auto repair and maintenance process, advise on service options and costs, ensure customers are satisfied, and more.
• Listen to customer concerns and document repair needs accurately
• Communicate technician findings and recommendations clearly and honestly
• Prepare estimates, obtain approvals, and manage repair timelines
• Maintain strong communication with customers throughout the service process
• Uphold Donovan’s long-standing commitment to integrity, safety, and value

• Auto dealership service advisor experience is preferred
• Strong customer service, computer,communication and organizational skills
• Ability to explain technical information in a customer-friendly way
• Commitment to ethical, transparent service
• Ability to thrive in a fast-paced, team-oriented environment
• Please upload your resumeand complete the online assessment