Automotive Service Advisor - Joseph Automotive Western Cincinnati

Service Advisor Responsibilities

As a key member of our service team, you will play a vital role in delivering an outstanding customer experience while ensuring efficient service department operations.

• Manage service orders and oversee the daily flow of the service drive, ensuring customers receive prompt, professional, and courteous service.
• Take ownership of the customer experience, going above and beyond to create positive, lasting impressions.
• Provide concierge-level support for customer inquiries, both in person and over the phone.
• Maximize technician productivity by effectively managing and scheduling service work.
• Answer customer questions regarding vehicle concerns, maintenance, repairs, warranties, and service recommendations.
• Maintain Customer Satisfaction Index (CSI) scores that meet or exceed company standards.
• Oversee warranty claim administration and assist with the training and supervision of service department personnel.
• Reinforce company policies, procedures, and operational standards.
• Ensure compliance with all applicable laws, regulations, and dealership policies.
• Foster a positive work environment by maintaining strong employee relationships and encouraging teamwork.

We are looking for a motivated professional who is passionate about customer service and team leadership.

• Highly organized with a friendly, customer-focused attitude.
• Proven leadership and team management abilities.
• Excellent time management and problem-solving skills.
• Outstanding verbal and written communication skills.
• Professional appearance and demeanor.
• Demonstrated success in automotive service and sales performance.
• Strong history of customer satisfaction and relationship building.
• Team-oriented, self-motivated, and results-driven.
• Ability to work independently with minimal supervision.
• Valid driver's license and a clean driving record.

• Family-owned and operated company culture
• Career growth opportunities within one of Ohio's largest dealership groups
• Supportive and collaborative work environment
• Commitment to employee development and success
• Reputation as a top workplace in the automotive industry

Joseph Automotive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic.

We are committed to maintaining a safe, professional, and drug-free workplace. Employment offers are contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver's license with an acceptable driving record.