Sales Operations Specialist

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The Sales Operations Specialist supports the Kroger Team by ensuring accuracy and consistency across client promotions, pricing, contracts, and deductions. This role bridges communication between clients, retailers, and internal teams — keeping sales initiatives on track and ensuring flawless execution and accuracy.

• Manage new item submissions and maintenance through Kroger’s Vendor Item Portal (VIP) and transition to Kroger Item Authorization (KIA)
• Oversee promotional plans and contracts, ensuring timely submission, approval, and tracking
• Maintain accurate promotional planners and communication
• Coordinate with client partner customer service to resolve shipment or order discrepancies
• Support claims and deduction resolution, including processing through Lavante and reconciling EDI discrepancies
• Assist with EDI order processing, ensuring pricing and order details align with customer requirements
• Provide administrative and analytical support during client planning sessions and business reviews
• Develop and update sales presentations, internal trackers, and retailer-specific documentation

• Partner with Sales and Analytics teams to ensure data accuracy, reporting consistency, and timely client deliverables
• Identify and implement process improvements that enhance speed, accuracy, and transparency
• Lead or assist with special projects and business initiatives as assigned
• Stay current on Kroger systems and retailer expectations, proactively addressing changes
• Support internal communication, ensuring leadership and cross‑functional teams are informed on key account activities

• High school diploma and 3+ years of Kroger sales operations/administrative support experience required
• Bachelor’s degree in Business, Marketing, or related field preferred
• Prior experience working with Kroger systems (VIP, Supplier Hub, Lavante, Demandtec, etc.) strongly preferred
• Experience in a broker, manufacturer, or CPG sales environment a plus

• Exceptional attention to detail and organizational skills
• Proficiency in Microsoft Excel, PowerPoint, and Outlook
• Excellent written and verbal communication abilities
• Ability to juggle multiple priorities with a sense of urgency and professionalism
• Strong problem‑solving skills with a proactive, can‑do attitude
• Customer‑focused mindset with the ability to navigate complex retail systems

• Sufficient mobility to move around the office
• Ability to use hands for grasping files, papers, notebooks, writing implements, etc.
• Visual acuity sufficient to read documents on paper and on the computer
• Sitting at a desk for up to 8 hours at a time
• May lift up to 20 lbs

This position will travel occasionally

Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skill required of all personnel so classified.

This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.