Client Services Lead

Schedule

Monday to Friday, 8:15 AM to 5:00 PM EST

An industry leader in exhibit design and display solutions, Abstract Displays brings your ideas and vision to life while delivering world-class service and tailored solutions to meet the needs and goals of your next event, tradeshow, or corporate installation. Whether you need mobile displays that offer easy transport and setup or elaborate exhibits that create an immersive experience at your next convention, our talented team is equipped to help you showcase your brand and expand your market reach.

We offer a full range of creative services including concept design, build and setup coordination, asset management, logistics, and on-site support.

We are seeking a Client Services Lead who brings proven experience in tradeshow or event planning and who is eager to grow their career in our industry. In this role, you will take ownership of high-value and high-complexity client accounts, proactively anticipate client needs, and ensure all exhibit deliverables align with scope, budget, timelines, and quality standards. You will collaborate closely with sales, production, logistics, and show services teams to drive successful outcomes and minimize risk.

As a Client Services Lead, you will also support process improvement, help mentor team members, elevate standards, and contribute to a positive and collaborative team culture.

This position is ideal for a hands-on professional who brings deep industry knowledge, strong judgment, and the ability to lead by example while continuing to grow into expanded leadership responsibilities.

• Build, strengthen, and maintain client relationships by anticipating needs and delivering tailored solutions
• Lead client meetings to define project goals, exhibit requirements, and event expectations
• Coordinate show services, prepare required forms, and organize installation and dismantling personnel
• Maintain thorough client inventory records and ensure all project updates and changes are documented
• Serve as a senior point of contact for client questions, claims, and project escalations
• Collaborate in pre and post project meetings to ensure alignment across teams
• Complete accurate work orders and coordinate information flow among clients, consultants, and production teams
• Support clients with the online inventory system, order placement, and asset management
• Prepare quotes, attend pricing and turnover meetings, and support inside sales activities for stored accounts
• Document and update departmental processes and recommend improvements for efficiency and quality
• Provide guidance and mentorship to junior team members and contribute to developing team best practices

• Customer service mindset with the ability to influence, guide, and lead others
• High attention to detail, accuracy, and organized.
• Ability to learn quickly, work in a fast paced environment, and manage multiple projects simultaneously
• Proficiency in Microsoft Office tools such as Word, Excel, and Outlook and ability to learn proprietary systems
• Associates degree in Business or related field or 2 to 3 years of equivalent experience
• Experience in tradeshow management, event planning, or exhibit services
• Supervisory experience or demonstrated potential for leadership is a plus