Client Success & Business Support Manager

Cincinnati, OH

General Business Support

• Assist with proposal development, client communications, and follow-ups
• Support outbound and inbound business development initiatives
• Coordinate/work with internal teams to support client and sales initiatives
• Help convert warm leads into active accounts through structured follow-up and outreach campaigns

Client Success & Account Management

• Serve as a primary point of contact for select client accounts
• Support client and new hire onboarding and ongoing relationship management
• Maintain CRM/Time tracking systems and track client engagement activity
• Proactively follow up to ensure client and placement satisfaction and retention
• Identify opportunities to expand relationships and support renewals

Executive & Operational Support

• Provide high-level administrative and project support to senior leadership
• Prepare professional correspondence, mass email copy, reports, and presentations
• Support event coordination and conference logistics
• Maintain confidential information with discretion and professionalism

• 8+ years of experience in client services, account management, executive support, or a related role
• Prior client-facing experience strongly preferred
• Exceptional written and verbal communication skills
• Strong organizational and time-management abilities
• Experience working with CRM and Accounting systems and business productivity tools are a must
• Ability to manage multiple priorities in a dynamic environment.