Account Service Representative Lead

Your Job

As the Account Service Representative Lead for Trade Accounts, you will support the Hummingbird trade sales team by managing project work across a portfolio of accounts. You will oversee project development, design, order processing, production coordination, and post‑sale customer satisfaction to drive sales growth and client retention. This is a customer‑facing role that requires ownership of the full account management lifecycle and promotion of the Hummingbird ecosystem for high‑graphic initiatives.

In your lead capacity, you will coach and develop other Account Service Representatives, applying Principle Based Management to maximize their contributions and performance. You will collaborate closely with internal teams—sales, operations, production, and design—as well as external partners to deliver projects on time, on budget, and to identify expansion opportunities that create mutual value.

To succeed, you should have comprehensive knowledge of box manufacturing processes, including printing, corrugating, and converting, and demonstrate strong project‑management and relationship‑building skills. A passion for digital printing and technology, an entrepreneurial mindset, and the creativity to develop value‑chain solutions for customers are essential to maximize revenue and client retention.

You will report to the Area Sales Director and support the U.S. business development team remotely, using your skills to drive sales growth and customer satisfaction. The position is primarily focused on expanding existing client relationships and promoting digital and high‑graphic printing solutions to meet customer growth ambitions.

Location:

This is a four‑day onsite role in Cincinnati, OH. Candidates should be within drivable distance of Cincinnati. Travel may be required up to 10% of the time.

At Hummingbird we leverage our passion and knowledge of digital print technology, corrugate packaging partners, and supply chain solutions to safely create uniquely better experiences and outcomes that advantage our customers in their markets.

• Support and lead a team of Account Service Representatives.
• Manage day‑to‑day tasks for your accounts.
• Establish clear objectives and manage opportunities for a specific group of accounts, taking full responsibility for their implementation and success.
• Develop effective strategies and tactics for account engagement and decision‑making.
• Foster productive relationships between clients and Hummingbird by maintaining strong communication channels.
• Deliver excellent customer service by identifying customer needs, resolving issues, and identifying cross‑selling/upselling opportunities.
• Build strong relationships with stakeholders and develop a deep understanding of the Hummingbird value proposition.
• Utilize various applications and knowledge forums for effective communication and supply‑chain solutions.
• Promote the Hummingbird ecosystem as the easy option for high‑graphic growth ambitions of customers.
• Regularly assess program effectiveness and identify areas for growth by removing barriers as you work with internal and external stakeholders.
• Collaborate with Hummingbird and various capabilities to ensure best‑in‑class service to our customers.

• At least five years of project management or sales, account management experience.
• Comfortable using web‑based applications and online portals for customer and internal workflows.
• Ability to effectively communicate, collaborate, and partner with internal and external stakeholders.

• Working knowledge of flexographic, lithographic, or digital print, including graphic design, prepress, and printing processes.
• Understanding of box plant manufacturing capabilities and operational challenges.
• Experience in product management, marketing, and business strategy, particularly in the graphics or corrugated packaging industry.
• Experience in executing complex business development projects requiring cross‑functional collaboration both internally and externally.
• Educational or technical training demonstrating continuous learning.

For this role, we anticipate paying $90,000 - $110,000…