Exhibitor Services Manager

Exhibitor Services Manager
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* LOCATION:

** Cincinnati, OH  
** THE ROLE
** Provides professional client services support while serving as the primary liaison between clients and facility departments to oversee all aspects of facility operations related to events and exhibitor services.  Supervises and coordinates the activities and operations for client services support while serving as the primary liaison between exhibitors and facility departments to process electrical, utilities, cleaning, and telecommunications orders.  Effectively communicates these needs to the Utility Services Manager (USM), Exhibitor Services Coordinator, Electrical Engineer, sub-contracted electrical/engineering staff and the operations department.  

Job responsibilities also include on-site Exhibitor Services Desk coverage as required per event specifications.  Requires a commitment to work a flexible and irregular work schedule according to specific event agendas and assignments, including lengthy hours, early mornings, late evenings, weekends, and holidays.  
** Essential Duties and Responsibilities
** Responsible for planning, coordinating & supervising the logistics of executing exhibitor service orders

Process exhibitor service orders and provide show support while operating the Exhibitor Services Desk as needed during Trade and Consumer shows and some special events as warranted

Process credit card orders and record all money received for exhibitor services pre/present/post events Process, distribute, and track all exhibitor services orders Process exhibitor service collections following show floor electrical audits to collect payment  Frequently required and responsible to work a flexible and irregular schedule, including lengthy hours, early mornings, late evenings, weekends and holidays as required by specific event agendas, event requirements, and event assignments

Perform other duties as assigned
** Supervisory Responsibilities
** Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include supervising and coordinating the activities and operations for client services support while serving as the primary liaison between exhibitors and facility departments to process electrical, utilities, cleaning, and telecommunications orders.  
** QUALIFICATIONS
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Education and/or Experience
** Bachelor’s degree from an accredited four-year college or university and four (4) yearsposition, or an equivalent combination of education and experience. related experience and/or training in the public assembly industry in a supervisory or management
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* Skills and Abilities

** Self-motivated with excellent interpersonal and communications skills and the ability to function and make decisions in a fast-paced high-pressure environment

Ability to multi-task within time constraints Ability to work effectively in a service-oriented environment subject to frequently changing priorities

Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.  Must possess a thorough understanding of facility’s electrical, mechanical, HVAC and other systems.

Knowledge of Spreadsheet software and Word Processing software and be proficient in Microsoft Word, Excel, and PowerPoint.  Ability to work irregular hours including, night shifts, weekends and holidays.
** Computer Skills
** To perform this job successfully, the individual should have intermediate knowledge of Microsoft Office programs (Outlook, Word, Excel, and PowerPoint), Momentous, and Blue Beam.
** COMPENSATION
* * Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation,…