Specialty Client Operations Analyst

Specialty Client Operations Analyst

Location:

hybrid (40-50% in the Amelia, Ohio office)

Please add a cover letter with details if you are not local and plan to relocate for the hybrid schedule

Recruiter:
Sonya Fischesser

Exempt position

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can’t. We write admitted products in all 50 states and have a premium volume of $2.2 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re’s Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Provides required operational oversight of day to day operational issues and activities for Specialty Clients. Is the key coordination point with other associated organizational divisions (i.e. Actuary, Customer Service, State Relations, IT, Marketing, etc.), as respects operational issues with Program Administrators. Assures that integration solutions once implemented are operating as expected and works to resolve issues when identified. Prioritizes enhancements for the integration solution with the partner.

Participates in implementation of partner integration solutions as a Subject Matter Expert on Operations topics. Completes evaluation and testing activities related to Operations on partner account reviews.

• Oversight and monitoring of data transmission through the integration solution for Program Agents for policy and premium processing reporting. This includes new business, renewals, endorsements, cancellations, reinstatements and error processing transactions, as well as Claim Policy Verification and Payment File transmission.
• Monitors and tracks recurring policy and loss integration processes for issues/errors and communicates/drives resolution to assure premium is booked and claims can be set up;
  Communicates errors/issues to Operations Managers/Director, and other internal or external parties to assure resolution.
• Performs preliminary assessment/investigation of integration solution processing errors using knowledge of solution functionality.
• Assists with developing and implementing processing improvements and solutions; initiates requests to Operations manager/director and/or solution support teams and contributes to requirement and development processes as a business SME.
• Monitors open issues (enhancements and defects) on both AMOD Systems and Partner Systems, prioritizes and drives for resolution.
• Facilitates and coordinates internal and Program administrator discussions on operational topics and works to determine solutions or resolutions to outstanding issues.
• Collaborates with Operations Managers/Director and Operational Risk & Compliance on the development of internal processing controls and agent operations controls.
• Assists Operations Managers/Director with completion of Requirement Assessment and Account Review Testing of operational topics as part of the Delegated Functions Oversight Process.
• Assists Operations management team with completion/testing of annual operational control activities.

• General understanding of information technology techniques such as API, JAVA XML, ETL and their use and application.
• General knowledge of insurance business ops such as policy transactions processing, loss reporting, billing and account settlement, statistical reporting, product development and maintenance.
• Proficient with MS Office Suite.
• Understanding of IT environments & Systems Development Life Cycle Practices.
• Basic data query skills, Guidewire & IC Legacy System knowledge.

Required:

• Bachelor's degree
• 2+ Years of Insurance Operations, Project Management or similar…