Director, Partnership & Service; Cincinnati

CINCINNATI OPEN

Founded in 1899, the Cincinnati Open is an ATP Masters 1000 and a WTA 1000 tournament that is proudly supported by cornerstone partners Western & Southern Financial Group, Credit One Bank, Procter & Gamble, Great American Insurance Company, Fifth Third and Kroger. In 2025, the Cincinnati Open most recently welcomed more than 285,000 fans from all 50 states and 65 countries and has been viewed in 187 global markets.

With a focus on community, the tournament annually contributes to local charities supporting youth, families, education, health and wellness initiatives.

CINCINNATI OPEN

Founded in 1899, the Cincinnati Open is an ATP Masters 1000 and a WTA 1000 tournament that is proudly supported by cornerstone partners Western & Southern Financial Group, Credit One Bank, Procter & Gamble, Great American Insurance Company, Fifth Third and Kroger. In 2025, the Cincinnati Open most recently welcomed more than 285,000 fans from all 50 states and 65 countries and has been viewed in 187 global markets.

With a focus on community, the tournament annually contributes to local charities supporting youth, families, education, health and wellness initiatives.



THE ROLE

The Director of Partnerships and Premium Service is responsible for the strategy, execution, servicing, and revenue growth of all Cincinnati Open partnership and premium service programs. This role oversees partnership agreements, premium hospitality service offerings, and related activation and client service efforts. Reporting to the Chief Revenue Officer, the Director serves as the primary liaison between partners (and their agencies) and premium clients, internal Cincinnati Open departments, and event staff, and may directly manage select accounts as needed.

Essential Functions

• Manage the Partnership and Premium Service Activation teams
• Oversight of existing corporate partnership relationships and revenue
• Build, set, and implement the Partnership and Premium Service Activation team’s strategy aiming to deliver and showcase unmatched ROI for Cincinnati Open’s partners
• Responsible for resource allocation, personnel management, and departmental reporting and administration
• Refine and re-establish the Partnership & Premium Service Activation team policies, processes, best practices, partner communications, and approach with Cincinnati Open stakeholders to put the tournament in a position for long-term success with partners
• Manage a fast-growing Partnership & Premium Service Activation team based in Mason, Ohio with team development and growth opportunities always top of mind
• Provide ongoing leadership, coaching and development to Partnership Activation team for the highest level of performance and culture
• Collaborate with Cincinnati Open colleagues and partners secured by the Partnership Development team & Premium Sales team to fully understand each partner & client’s objectives and priorities, unlocking additional value for partners and the property on an annual basis
• Work closely with the Premium Sales team to service high-end premium clients
• Proactively coordinate and manage broader Partnership Activation team to be in position to manage all aspects of partnership implementation and fulfillment; partnership assets may include, but are not limited to, IP rights, tournament and in-market activation, media (television, radio, digital, social, and print), hospitality, and special events
• Assist with the development of marketing proposals and presentations for both new business and renewals to ensure all aspects can be delivered and meet ROI criteria for partners & premium sales clients.
• If necessary, act as a primary liaison for some of Cincinnati Open’s highest level partners, bringing integrated partnership agreements to life
• Collaborate and participate in ongoing client engagement and opportunity identification via regular in-person meetings, conference calls, and written correspondence
• Drive incremental revenue through strategic upsell of existing partnerships
• Ensure in an optimal fashion that Cincinnati Open is maintaining detailed planning records and managing budgets related to the execution of partnership agreements
• Prepare and communicate…