Client Services Representative; IN- PERSON

Client Services Representative (IN- PERSON)

Full Time Cincinnati, OH, US

Salary Range: $18.00 To $20.00 Annually

Schedule:

Monday
- Friday 8:00 AM‑5:00 PM. This position comes with 1 remote day after initial training process.

• Competitive Pay
• Clean and Climate Controlled Facility
• Health, Dental and Vision Insurance;
  Life Insurance; 401(K)
• Career Development/Mentorship Opportunities
• Quick and Steady Advancement
• United Direct Solutions formerly known as United Mail named Best Workplace 2020 by Printing Industries of America
• United Direct Solutions formerly known as United Mail has 40 Years of Commitment to Employees

Provide excellent service and build relationships with our clients by assisting Account Managers, the Sales team, and other departments to maintain exceptional delivery of services and products.

• Provide client assistance to assigned client base by phone, written correspondence and/or in person as required or requested.
• Communicate and provide assistance to production personnel to ensure timely and correct processing of client job orders.
• Attend daily operations meeting to monitor and provide information essential to the processing of client job orders.
• Assist Account Managers and Sales Executive with client relations before, during and after sales.
• Maintain open communication with Account Manager and Sales Executive regarding the daily production schedule of activities as well as informing them on issues regarding clients.
• After initial client onboarding, the Client Services Manager may reassign the following tasks to a CSR as deemed necessary:
• Consult independently with clients regarding design and processing of mail piece within an established timeframe.
• Process and enter incoming job orders for assigned client base and new prospect clients.
• Monitor and follow‑up on client job order processing with production personnel.
• Sign‑off and approve production job packets for order processing.
• Manage client inventory levels.
• Interact with procurement on pricing modification for new and existing clients as needed.
• Create purchase orders with approval from Manager, Supervisor or Account Manager, following a defined purchasing process.
• Assist in scheduling client meetings and outings as needed.
• Cover receptionist duties daily/weekly as needed in absences of Receptionist.
• Maintain various spreadsheets, Business Reply Mail, Office supply orders, etc.
• Assist Account Managers by making material samples and writing job orders.
• Provide desk coverage for Account Managers as needed during their absences.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, have a reasonable amount of knowledge and understanding of the industry, and be proficient in Microsoft Office, with emphases on Excel, Word, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's degree (A.

A.) or equivalent from two-year college or technical school; or one to three years of experience in client services or administrative area; or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, clients, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The physical demands described here are representative of those that must be met by an employee to…