Business Technology Analyst - Operations

Overview

Mass Mutual Ascend is a leading provider of annuities, committed to taking financial futures above and beyond. As a Business Technology Analyst within Operations, you will work closely with Annuity Operations and IT to discover, deliver, and implement new and enhanced system capabilities. The role focuses on improving operational processes and user experience, supporting a seamless client experience and driving business growth.

• Serve as a liaison between Annuity Operations and IT, ensuring operational needs are understood, prioritized, and delivered.
• Build and maintain strong partnerships with Operations and IT, developing a deep understanding of annuity products, processes, and supporting systems.
• Define operational scope and project objectives by analyzing annuity business processes, regulatory requirements, and system capabilities.
• Analyze and document business and operational requirements in partnership with operations teams to support daily processing, reporting, and customer service needs.
• Manage requirements throughout the development, testing, and implementation phases to maintain alignment with operational workflows and controls.
• Develop project plans, testing strategies, timelines, and estimates; communicate progress, risks, and impacts to stakeholders.
• Support the design and implementation of system and process enhancements that improve straight‑through processing, accuracy, compliance, and operational efficiency.
• Identify opportunities for operational and process improvement by aligning technology solutions with business needs and regulatory considerations.
• Validate production deployments by reviewing operational results, ensuring system changes support expected processing outcomes, and communicating impacts to operations teams.
• Provide ongoing production support by analyzing operational issues and maintaining accurate system and process documentation.
• Document and communicate system changes, operational impacts, and support updates to ensure readiness and continuity.
• Develop and deliver training materials or knowledge transfer to support operational teams during system changes and enhancements.

• Bachelor’s degree or equivalent experience in Business, Computer Science, or a related discipline.
• 3–5 years of experience supporting business systems, including requirements development, analysis, and/or application testing.
• Insurance industry experience preferred, with annuity operations experience strongly desired.

Mass Mutual Ascend Life Insurance Company is an Equal Employment Opportunity employer and welcomes all persons to apply. We focus on fair, equitable pay, competitive salaries, bonus opportunities, and a comprehensive benefits package. Compensation may include a bonus target or a variable incentive component for sales-focused roles.