Business Process Analyst- Claims Transformation

Business Process Analyst - Claims Transformation

Job Level: W2T Consultant

Job Location: Hybrid, Cincinnati, OH

Travel Expectations: 10%

Job Classification: Temporary (W2T)

• Elicit, document, and analyze end-to-end claims processes across multiple lines of business (e.g., property, casualty, workers’ compensation)
• Identify inefficiencies, bottlenecks, rework, and handoffs impacting cycle time, quality, and customer experience
• Define future-state process models aligned to transformation goals, automation opportunities, and technology capabilities
• Develop process documentation using standard artifacts (e.g., BPMN, swimlane diagrams, value stream maps)

• Translate business process needs into clear, actionable requirements for technology teams
• Partner with IT, architects, and vendors to ensure process designs align with system functionality
• Support initiatives including claims systems modernization, workflow tools, document management, data/analytics, and automation
• Ensure business rules and operational impacts are fully defined prior to implementation

• Facilitate workshops, interviews, and working sessions with Claims leaders, SMEs, and frontline users
• Act as a liaison between business and technology teams to ensure alignment and shared understanding
• Support change management efforts by clearly communicating process changes and impacts

• Support development of transformation roadmaps, business cases, and prioritized improvement backlogs
• Identify opportunities for standardization, simplification, and automation across claims operations
• Define and monitor key process metrics (e.g., cycle time, touchless rate, leakage, customer satisfaction)
• Assist with pilot testing, UAT support, and post-implementation evaluation

• 5+ years of experience as a Business Process Analyst, Business Analyst, or Process Improvement Consultant
• Strong experience within insurance claims operations or property & casualty insurance
• Proven ability to analyze and redesign complex, cross-functional business processes
• Experience supporting business transformation or large-scale change initiatives
• Strong facilitation, documentation, and communication skills
• Ability to translate business needs into clear requirements and process artifacts

• Experience with claims system modernization or core system implementations
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies
• Experience working in hybrid business/IT environments or agile delivery models
• Exposure to automation, workflow management, or analytics in claims operations
• Consulting experience within insurance or financial services

• Claims domain expertise
• Process modeling and analysis
• Stakeholder facilitation
• Systems thinking
• Change enablement
• Executive-level communication
• Detail-oriented with a practical, results-driven mindset

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.