Customer Success Specialist

Do you thrive on building relationships, solving complex challenges, and helping customers achieve their goals? Are you naturally curious, able to uncover opportunities others might miss, and skilled at guiding people towards the best solutions?

LCS is looking for a Customer Success Specialist to serve as a trusted advisor to our customers, helping them maximize the value of our Rent Manager software while building long-term partnerships that drive retention, growth, and success. In this role, you’ll collaborate with customers, internal teams, and leadership to deliver exceptional experiences and meaningful business outcomes.

If you enjoy influencing decisions, leading conversations, and making a measurable impact on customer success, we’d love to hear from you.

• Become an expert in the Rent Manager product and assigned customer’s businesses.
• Act as the lead point of contact for assigned customer portfolio.
• Address business-specific questions in Rent Manager and assist with high level feature requests.
• Ability to consistently meet overall retention, customer satisfaction, profitability, and revenue growth goals.
• Learn the customer’s business and establish a trusted and strategic advisor relationship.
• Plan long-term roadmaps with customers to improve their Rent Manager experience.
• Deliver product and feature demonstrations.
• Keep customers updated on changes to the product they’re using, new features and new products that benefit their business.
• Advocate for a customer’s business within our organization.
• Identify and grow opportunities within account portfolio and collaborate with sales team to ensure continued profitability.
• Document all account activities in internal database system and ticket-tracking software.

• 1-2 years of prior account management, premium support, or product support experience
• Demonstrated ability to communicate with individuals at all levels of an organization
• Understanding of basic accounting practices
• High energy, integrity, and can-do attitude
• Ability to deliver client-focused solutions based on customers’ business needs
• Ability to work in a team environment
• Ability to travel to and attend trade shows
• Wellness program with rewards for healthy activities
• 401(K) with employer match
• Annual company bonus
• 10 paid company holidays
• Paid time off
• Life insurance
• Paid medical leave/disability insurance
• Paid parental leave
• Contemporary office building, wooded campus with nature trail
• On-site fitness center
• One of Cincinnati’s “Top Places to Work”
• Hybrid work schedule available; 50% in the office, 50% remote

LCS is an Equal Opportunity Employer.