Senior Partner Success Manager

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Partner Success Manager to join our Platforms and Integrated Payments team, helping us unleash the potential of every business.

As a Senior Partner Success Manager, you will play a pivotal role in driving the success and satisfaction of our business partners. You will collaborate cross‑functionally with Sales, Product, Engineering and Service departments to ensure partners achieve their business goals through our platform. Your deep expertise in B2B SaaS, Payments and Fin Tech, combined with your strategic mindset and leadership skills, will help shape partner journeys, foster long‑term partnerships, and support company growth.

• Strategic Partner Management:
  Oversee and nurture relationships with key partners, ensuring their success and satisfaction throughout the partnership lifecycle.
• Team Leadership:
  Coach, mentor and develop junior Partner Success Managers, promoting a culture of accountability, growth, and high performance.
• Partner Onboarding & Enablement:
  Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state, and comprehensive understanding of our platform’s capabilities.
• Partner Advocacy:
  Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.
• Retention & Expansion:
  Drive partner retention and in conjunction with sales, identify opportunities for account expansion in alignment with partner goals.
• Data‑Driven Insights:
  Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.
• Escalation Management:
  Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.
• Process Optimization:
  Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.
• Stakeholder Engagement:
  Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.
• Market & Industry Awareness:
  Stay current with industry trends, regulatory requirements, and best practices in SaaS and Fin Tech to provide thought leadership and strategic guidance to partners.

• Bachelor’s degree in Business, Finance, Technology, or a related field (Master’s or MBA preferred).
• 7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or Fin Tech environment.
• Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.
• Exceptional communication, relationship‑building, and problem‑solving skills.
• Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, Hub Spot).
• Advanced analytical skills, with the ability to leverage data to drive strategy and decision‑making.
• Partner‑centric mindset with a passion for delivering extraordinary service and results.
• Ability to thrive in a fast‑paced, high‑growth, and evolving environment.

Our Customer Experience teams are the face and voice of Worldpay and bring our value Think Like a Customer to life every day. These World payers hold us accountably for putting our best foot forward in every interaction with our customers. To learn more about our winning teams, check out our world‑class teams that own it every day.

What makes a World payer? It’s simple:
Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every World payer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a World payer. Apply now to write the next chapter in your career.

Worldpay is dedicated to offering individuals rewarding career opportunities and…