Brokerage Operations Coordinator; OH, MN, MO, PA, CO, UT, AZ

Position: Brokerage Operations Coordinator (OH, MN, MO, PA, CO, UT, AZ)
The Business Operations Coordinator plays a critical role in supporting brokerage leadership and supporting effective execution of strategic initiatives, operational processes, and day-to-day business needs.

This role operates as a central point of coordination across local offices, regional leadership teams and sales enablement balancing hands-on operational support with project execution and change management.

The position requires strong business acumen, attention to detail, and the ability to manage high-touch, in-market activities supporting brokerage operations.

Candidates must be based in (or willing to work from) one of the following markets with regular in-office presence:
Cincinnati, OH;
Columbus, OH;
Pittsburgh, PA;
Minneapolis, MN;
St. Louis, MO;
Denver, CO;
Salt Lake City, UT; or Phoenix or Tucson, AZ

Our process includes a Hire Vue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.

** Business Operations & Execution Support*
* + Support office transitions (e.g., main office to satellite model), including:

+ Transferring active transactions across offices and systems

+ Reassigning agent affiliations and updating brokerage records

+ Auditing and updating systems, and marketing profiles tied to office changes

+ Coordinate end-to-end logistics for office relocations, closures, and updates, including managing timelines, coordinating with facilities and vendors, overseeing equipment and signage changes, supporting agent and staff workspace transitions, and resolving day-of issues to ensure minimal business disruption

+ Serve as a subject matter expert (SME) and provide hands-on, in-market support for brokerage platform and tools, including:

+ Testing workflows during system rollouts

+ Troubleshooting day-to-day issues for agents and managers (e.g., missing transactions, system errors)

+ Providing retraining and support to drive adoption

+ Manage data and form transitions, ensuring accuracy of system inputs, templates, and reporting outputs

+ Build and maintain project trackers to support initiative execution (agent moves, recruiting efforts, office changes)

** Communications & Change Management Support*
* + Coordinate with cross functional teams including Marketing, Finance, HR, Tech, and Facilities to align timing, messaging, and dependencies related to multi-step changes occurring in the region (i.e. office/talent movement, initiative rollouts, etc.)

+ Assist in sequencing communications so the field receives one consistent, logical story

** Leadership Support, Events & Programs*
* + Coordinate and execute local events, meetings, and leadership sessions, including:

+ Managing invitations, attendance tracking, and logistics

+ Acting as point person for day-of event coordination and issue resolution

+ Support leadership development and agent engagement programs by:

+ Scheduling sessions and coordinating participants

+ Preparing materials and packaging training resources

+ Support top agent coaching programs through scheduling and reporting, including:

+ Tracking participation and attendance

+ Preparing performance metrics and summaries

** Operational Administration & Compliance*
* + Manage E&O process specific to Denver market, including:

+ Verifying agent compliance and payment status

+ Coordinating vendor payments where applicable

+ Maintaining and distributing Certificates of Insurance (COIs)

+ Support local and regional programs, including:

+ Managing scholarship programs (application tracking, committee coordination, award processing)

+ Administering agent recognition programs (monthly award calculations, ordering and distribution of awards)

+ Manage TARP contracts and payments including tracking approvals and payment timelines  _(opportunity to move to VA over time)_

+ Support local administration of office systems and third-party vendors (e.g., Brivo, Konica) across metros

** Leadership Onboarding & Development Support*
* + Coordinate onboarding for new branch managers, sales managers, and regional leaders, including:

+ Provisioning system access

+ Submitting and tracking IT requests and resolving access issues

+ Ensuring leaders are integrated into key meetings and communications

+ Facilitate onboarding sessions and provide ongoing support to new leaders and internal transfers

+ Track onboarding effectiveness, identify gaps, and recommend process improvements

+ Review and audit Branch Manager expense submissions (T&E) to ensure policy compliance and accurate reporting

** Charitable Foundation & Community Engagement*
* + Lead coordination of local philanthropy and foundation initiatives, including fundraising events and community programs

+ Manage event logistics including participation tracking, fundraising coordination, addressing "day of" needs

+ Track and report on engagement metrics and community impact

** Skills & Experience*
* + 3+ years of administrative, operations, or business support experience in a…