Production Associate

Production Associate

Job Summary: Do you like a fast-paced environment that requires organization and attention to detail? Come put your skills to work preparing a variety of marketing products! Vya has an immediate opening for a 1st shift Production Associate
!

Job Type: Full-Time

Pay Range: Starting at $18.00/hour

Location: Onsite. Cincinnati, OH 45215:
Reliably commute or plan to relocate before starting work (Required).

Responsibilities:

• Ability to deliver document assembly and finishing
• Operate finishing equipment
• Clean and maintain equipment as necessary
• Review the daily schedule for jobs
• Reviews the job ticket and understands the entire scope of the job, quantities, and finishing operations
• Performs in-process QC checks in accordance with company policies and procedures
• Set up, operate, and adjust finishing equipment to meet production standards

Other Requirements:

• High School Diploma or equivalent
• 2-3 years’ experience preferred
• Ability to stand/walk, stoop, push and pull for extended periods of time
• Ability to lift up to 40lbs, pull 50lbs of force
• Computer literate and knowledge of computerized cutting and scoring equipment
• Must exhibit close attention to detail and strong level of accountability
• Ability to adapt to a constantly changing and fast paced environment

Benefits:

• 401(k)
• 401(k) matching (full-time)
• Dental insurance (full-time)
• Health insurance (full-time)
• Life insurance (full-time)
• Paid time off (full-time)
• Vision insurance (full-time)

Job Summary: The Account Coordinator proactively manages client accounts and builds client relationships. As a primary day-to-day contact, you work closely with Vya team members to ensure client needs are fulfilled.

Job Type: Full-Time

Reporting to: Client Success Manager

Essential Functions and Responsibilities:

• Manage and provide account management services to ensure the client’s success with our existing marketing and campaign projects.
• Build and manage day-to-day account relationships to build trust and loyalty with clients to increase customer retention, growth, and spending.
• Manage project timelines to ensure product quality and on-time delivery.
• Provide demonstrations to existing clients to educate them on systems and service offerings.
• Create and facilitate trainings for all levels of client hierarchy to increase understanding of system functionality and product availability.
• Coordinates with internal teams (Production, Creative, Data, Tech) to deliver client work accurately and on time.
• Owns execution details including schedules, timelines, documentation, and delivery accuracy.
• Updates project management system tools to ensure accurate project tracking.
• Ability to identify key trigger terms and signals that indicate opportunities to introduce additional capabilities or solutions and/or bring to Sales’ attention.
• Monitor site support for clients to facilitate the use of systems and service offerings.

Qualifications:

• Minimum 3 years equivalent customer service experience; required.
• Intermediate knowledge of Microsoft Excel; required.
• Demonstrated success at managing projects within client accounts; required.
• Technologically savvy with the ability to quickly learn and navigate multiple systems and platforms.
• Strong verbal and written communication skills; required.
• Associate or bachelor’s degree in marketing, liberal arts, business; preferred.
• Experience in software services supporting clients with marketing initiatives; a plus.
• * Sales is NOT required within this role.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance