Commercial Lending Platform Manager

Commercial Lending Platform Manager

General Function

• The Lending Optimization Product Manager partners with Executive and Senior Management to identify, prioritize, develop, and execute a multiyear strategic product management roadmap across Commercial Lending platforms. This role leads a product management team within Credit Solutions and serves as the platform owner for critical credit applications supporting the commercial lending process.

• Coordinate across senior leadership for identification, prioritization, and realization of multiyear objectives.
• Identify appropriate parties and serve as the primary liaison between business, design, technology, and data partners to decompose objectives into executable epics/features for Agile development.
• Clarify business objectives, define delivery structure, and direct cross‑functional teams.
• Push boundaries to introduce new and innovative solutions, including identifying, building, and advocating for strategic investment opportunities that advance the credit process and broader business objectives.

• Establish goals/objectives for products and participate in setting the business strategy for implementation of key initiatives across eight lines of business.
• Own the application strategy for Commercial Lending platforms, ensuring alignment to business priorities, regulatory expectations, and long‑term modernization goals.
• Identify and advance opportunities to responsibly leverage AI and advanced analytics within credit underwriting and portfolio management platforms to improve efficiency, consistency, and decision support, in alignment with risk, governance, and regulatory expectations.
• Drive the strategy and develop the product roadmap to improve experiences across the platform, incorporating direct user feedback and leading a robust, continuous prioritization process to maximize total value and risk mitigation.
• Responsible for the continual prioritization, design, and implementation of functionality across ongoing parallel releases (production, major LOB upcoming, minor monthly/break‑fix, and planning three years out).
• Collaborate with Product Owners on all new feature development, including building backlog to approving features.
• Lead a highly collaborative process across a wide range of stakeholders and cross‑functional teams to gain buy‑in and execute product initiatives, including lines of business, operations, legal, compliance, IT, information security, testing, change management, and related functions.
• Provide transparency and ongoing communications with line‑of‑business partners/key stakeholders, including identification, escalation, and remediation of risks and issues.
• Identify, monitor, and communicate key performance indicators.
• Identify opportunities to broaden product feature/functionality and drive product development based on market and competitive intelligence, as well as business feedback loops.
• Develop, socialize, and lobby for business cases supporting future strategic initiatives and platform investments, partnering with senior leadership to secure prioritization and funding.

• Provide employees timely, candid, and constructive performance feedback; develop employees to their fullest potential and give challenging opportunities that enhance career growth.
• Develop an appropriate talent pool to ensure adequate bench strength and succession planning; recognize and reward employees for accomplishments.

• Bachelor's degree in finance, business, computer science, management, related field or equivalent experience.
• 10‑15 years of financial services experience that includes commercial lending product management and leadership of transformational commercial lending initiatives.
• Experience with nCino required.
• Direct experience with credit platforms such as Moody’s Credit Lens, AFS Vision, and/or enterprise credit data management solutions strongly preferred.
• Demonstrated experience initiating, managing, and implementing complex business transformation opportunities.
• Strong analytical skills…