Sr. Director, Divisional CI & QA

This position is responsible for providing strategic and hands‑on leadership and support to strengthen continuous improvement capability and accelerate business performance— with emphasis on priorities aligned to a specific Division. They are also responsible for the Quality Management System, including, but not limited to, the development, setting, and enforcement of procedures, policies, and standards affecting the quality of products across a specific Division.

The role guides and supports quality teams with day‑to‑day issues and holds responsibility and accountability for measured quality metrics and cost‑savings goals associated with the sites they oversee.

• Provide thought leadership, coaching, and mentoring for the application of CI as a system for solving problems, managing processes, and developing people.
• Lead the ongoing development of CI fundamentals and problem‑solving capability to strengthen the foundation for effective operations and sustainable performance improvement of capabilities across the Division.
• Lead and support identification and application of best practices, operating standards, and metrics.
• Lead identification and application of problem‑solving and improvement initiatives along the cross‑functional value streams and business processes, aligned to strategic business priorities.
• Lead and support learning and development processes, activities, and ongoing coaching for CI and systems‑thinking capability development.
• Support strategy development and deployment.
• Train and mentor key people across the organization on continuous improvement principles.
• Deploy Managing for Daily Improvement (MDI) as the lean management system across the company.
• Actively build and maintain effective working relationships with operations and business leaders at all levels.
• Facilitate the identification, prioritization, preparation, execution, and follow‑up of CI initiatives across the Business Unit sites.
• Support the development and maintenance of each site’s CI and QA Plan.
• Ensure the Integrated Management System (ISO, GFSI, GMP) is being followed.
• Work in conjunction with Operations to ensure that all manufacturing and Quality Assurance procedures are performed through documented process monitoring and process‑control methods.
• Ensure that all quality personnel are trained to perform their respective job functions.
• Represent Pro Ampac to new and existing customers.
• Oversee external audits.
• Manage customer complaint and reject processes to ensure accurate root‑cause analysis, timely response, and the implementation of corrective actions.
• All other duties as assigned.

• 10+ years of business experience with significant hands‑on experience as a lean practitioner and with quality management systems.
• Bachelor’s Degree or above from a four‑year university in a related discipline.
• Certificates in Lean Manufacturing or Six Sigma.
• Experience managing manufacturing operations is a strong plus.
• Multiple site experience with direct reports.
• Demonstrated excellent people‑leadership and team‑building skills for direct reports and others.
• Demonstrated success in bringing about changes in an organization, building consensus, and influencing all levels of an organization.
• Excellent English language fluency is a must; additional language capabilities are a strong plus.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, and Outlook email and calendar capabilities.
• Prior audit experience and knowledge of ISO 9001, GMP, GFSI.
• Fully integrated management system oversight, including food safety, regulatory, and quality management systems.

• Builds Customer Allegiance & Leverages Business Acumen
• Communicates Openly & Embraces Continuous Improvement
• Drives Growth & Continuous Learning
• Develops People Including Self & Builds Organizational Relationships
• Change Management & Strong Data Management
• Confidentiality & Time Management skills

Work primarily in a climate‑controlled indoor environment with minimal safety/health hazard potential. Required protective equipment includes hearing protection, safety shoes, and vision protection. The role operates in a professional office setting that requires occasional exposure to a manufacturing environment—rare exposure to non‑toxic/nuisance odors from chemicals, airborne dust, moving mechanical parts, high noise levels, and hot/humid conditions during extreme summer months.

Expected typical travel: by car and plane, with some overnight stays, estimated at 25‑50% of the month.