Consumer Driven Services & Leave Administration Manager

• Base Pay $53,000.00 - $60,000.00 / Year
• Industry FMLA , Employee Benefits , Consumer Driven Services
• Employee Type Full Time Exempt

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Are you looking for a career, not just a job?

At Custom Design Benefits, we are a team built with CARE – Commitment, Accountability, Respect & Integrity, and Excellence. We are a third-party administrator who manages employee benefits for our self-funded clients.

Tasks:

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis to achieve a 95% Excellent Rating.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Prepare internal and external documentation/communication materials for assigned customers.
• Manage the implementation process with the customer & internal team members (eligibility, operations, claims, finance, etc.)
• Prepare internal and external documentation/communication materials for assigned customers.
• Work closely with the customer & broker to make sure eligibility, plans, banking, contracts & website are correctly set up.
• Maintain plan profile for all groups (new and existing).
• Stay abreast of industry & government changes affecting the lines of service in CDS (FSA/HSA/HRA etc) & maintain an awareness of existing & developing rules & regulations.
• Forecast and track key account metrics according to team performance objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.