Shift Lead Part Time Cincinnati Anderson

Shift Lead Part Time 25 - 35 Hours Cincinnati Anderson

Altitude Trampoline Park is seeking driven, accountable, guest-focused Shift Leads ready to elevate the guest experience and support the relaunch of key park attractions. This role is perfect for leaders who thrive in fast-paced environments and want to grow within a franchise group that rewards performance and excellence.

Shift Leads are front-line leaders accountable for operational execution, staff development, safety enforcement, and a predictable guest experience. You will serve as the manager on duty and set the tone for professionalism, performance, and culture each shift.

• Act as the on-duty manager overseeing all park operations and team members.
• Ensure completion and verification of daily tasks through Jolt and in-park walkthroughs.
• Maintain a clean, organized, and safe facility at all times.
• Enforce all safety rules and company policies consistently.

• Deliver a predictable, elevated guest experience during every interaction.
• Support birthday parties, events, and peak rush periods with structure and confidence.
• Handle guest concerns professionally while maintaining service recovery standards.

• Lead the Pre-Shift Meeting to align staff on priorities, assignments, goals, and standards for the shift.
• Motivate and coach team members using the seasonal Pride & Passion initiative.
• Hold staff accountable to expectations, professionalism, and task completion.
• Document performance concerns and follow the 3-write-up corrective process.

• Oversee party flow, check-in, and room readiness with consistency.
• Ensure all attractions are properly staffed and maintained, using the iPad-based digital maintenance log to report issues accurately.
• Support sales initiatives, membership offers, concessions upselling, and retail goals.

This role requires dependable availability during high-volume times.

Shift Leads must:
Work two weekend days each week Close at least two nights per week Maintain reliable, consistent scheduling availability

Accountability is essential - flexibility is a bonus.

• Lead by example with presence, energy, and professionalism
• Thrive in fast-paced, guest-centric environments
• Are confident directing a team and giving real-time coaching
• Maintain high standards for safety, cleanliness, and execution
• Are dependable, organized, and solutions-focused
• Want to grow into a future Assistant Manager or General Manager role

• Strengthen staff accountability and shift structure
• Improve guest experience consistency and service scores
• Support membership recovery and revenue growth
• Drive predictable party and attraction operations
• Build a culture of excellence, pride, and ownership

• Prior leadership or supervisory experience preferred
• Excellent communication and team-management skills
• Ability to lead in a fast-paced environment
• Commitment to professionalism and reliability
• Positive attitude and strong problem-solving abilities

Altitude (TPOG) invests in leaders. Strong Shift Leads are developed into the next generation of Assistant Managers, GMs, and multi-unit leaders as our parks grow.

Apply now and help shape the next phase of growth n a team that leads with Pride. Passion. Performance.