Collections Associate; B2B - Hybrid

What you’ll own

• Connect with customers to help resolve past‑due accounts through phone calls, emails, and other outreach methods, while working together to find payment solutions that fit their needs.
• Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
• Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
• Track and share updates on account statuses and payment progress.
• Partner with teammates and support other accounting‑related activities when needed.
• Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
• Maintain accurate customer records and ensure information stays current and organized.
• Process customer payments accurately and efficiently.
• Record payment activity and account updates in the appropriate systems and reports.
• Jump in on additional projects and responsibilities as needed.
• What’s in it for you? This role offers hourly pay plus a monthly incentive opportunity, giving you the chance to earn even more based on your contributions and results!

High school diploma or GED required

Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred

Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner

Intermediate computer navigation and operation skills

Ability to work independently and in a team environment

Demonstrate effective people skills and sensitivities when dealing with others

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

Global payers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

We offer access to medical coverage that supports the health and wellbeing for you and your family.

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

We have a dedicated Wellness Week each year – which includes an extra paid day off – so you can take time to relax, recharge and invest in your wellbeing.

FLEX, our family inclusion community, offers support for all Global payers at every stage, from raising families to caring for loved ones.

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.