Sr Business Analyst

Job Description

The Senior Business Analyst will play a critical role in supporting the Enterprise E-Delivery (EEP) Program, focused on transitioning letters and forms from paper-based processes to digital delivery solutions. This individual will partner closely with business and technology stakeholders to elicit, analyze, and document requirements that drive successful implementation and long-term value delivery.

This role serves as a key liaison between business units and IT, ensuring alignment on requirements, processes, and expectations across the software development lifecycle. The Senior BA will leverage strong analytical, communication, and facilitation skills to support an iterative, multi-year program delivering solutions aligned with business unit strategies.

• Focus:
  Transition of letters and forms from paper to e-delivery
• Methodology:
  Primarily Agile with a blend of Waterfall for requirements planning
• Timeline:
  Iterative delivery of multiple solutions over the next year (2026)

• 50% Requirements Gathering
• 25% User Stories / Sprint Support
• 25% Research & Defect Remediation

• Lead requirements elicitation for EEP initiatives, including documenting current and future state processes related to forms and letter delivery
• Facilitate stakeholder interviews, workshops, and validation sessions to ensure accurate and complete requirement capture
• Translate business needs into clear and actionable deliverables (user stories, process flows, functional requirements, and specifications)
• Map document fields and data elements from source systems to support digital transformation efforts
• Perform gap analysis and recommend scalable, high-value solutions
• Collaborate with project managers and cross-functional teams to manage scope, priorities, and requirement changes
• Support Agile delivery through backlog refinement, sprint participation, and defect resolution
• Conduct validation and testing support to ensure solutions meet business expectations
• Mentor junior analysts and promote adherence to BA best practices and standards

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 7 years of business analyst experience (gathering, eliciting, and documenting complex requirements)
• Large enterprise project experience
• Agile & waterfall framework experience
• Strong written and oral communication (able to facilitate workshops and stakeholder sessions)
• Bachelor's degree in a related field – Insurance background experience
• Professional certifications (CBAP, PMI-PBA)