Regional Support Specialist - Hyde Park - Cincinnati OH

Job Overview

Ready to be part of something great? We’re looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. You’ll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically.

As an RSS, you’ll be based in one of our branch offices and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership. Some days you’ll troubleshoot office systems or assist with scheduling. Other days you’ll work alongside agents to support their marketing, especially through social media and our in‑house tools. This role is a great fit for someone who is organized, tech‑savvy, loves helping people, and thrives in a busy, collaborative environment.

• Provide white‑glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
• Support agents with any technology, process, or operationally related questions
• Provide basic social media and marketing support to agents and manage office social media accounts on‑demand
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Coordinate with and across other Agent Services operational teams to direct agents on transaction‑related questions or issues
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required, including comprehensive office orientation, training on company tools, and partner introductions

• Be the Culture Carrier for the Branch and the Region, driving events, promoting CB Cares, and creating a community environment for agents and consumers
• Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, and supporting office culture
• Assist with recognition activities including awards reporting, social media, sales meeting content, and other activities that recognize Coldwell Banker Agent performance
• Support agent recruitment by collecting production reports and licensing data, setting recruiting appointments and office visits, and assisting with the intake process for new agents
• Collaborate with the Branch Manager to coach new agents on business plan development and implementation, provide support on business‑building opportunities, and follow up after business plan creation
• Identify potential process or product enhancements for review and implementation

• Greet and direct agents and clients to work spaces or conference rooms as applicable
• Collaborate with facilities and IT partners to ensure all office items remain in working order
• Maintain adequate inventory of office supplies and ensure timely distribution of mail

• Two or more years of customer service experience (prior real estate office experience is a plus)
• Familiarity with social media platforms (Facebook, Instagram) and an understanding of their marketing use
• Excellent written and verbal communication skills
• Proficiency in various operating systems (PCs, Macs, mobile platforms) and ability to navigate computer software
• Proficiency with Microsoft Office applications
• Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and internal support teams
• Customer‑focused approach, delivery‑oriented mindset, and ability to multitask
• Willingness to be nimble and adjust priorities as needed
• Ability to travel to additional offices in the region on an as‑needed basis

• Medical, dental, vision, short‑term and long‑term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off including holidays, vacation, and sick time
• Paid family and paternity leave
• Life insurance
• Business travel accident insurance
• Linked In Learning access for all employees
• Tuition reimbursement for approved programs
• Employee referral program
• Adoption assistance program
• Employee assistance program
• Health and wellness program and incentives
• Employee discounts
• Employee resource groups

EEO Statement: EOE including disability/veteran