Valet Account Manager - Cincinnati, OH

Valet Account Manager

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.

The primary objective is to lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.

Duties and responsibilities include client relationship management, daily operational oversight, financial and administrative tasks, team supervision and training, communication and reporting, supervisory responsibilities, and additional responsibilities.

Knowledge, skills, and abilities required include competency/qualifications, education/experience, certificates and licenses, hospitality, customer service, and communication, advanced client management skills, strong analytical and problem‑solving abilities, effective training and leadership skills, payroll management, and excellent communication and reporting skills.

The work environment includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on‑site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions including extreme heat, cold, humidity, and wet environments is expected. The location can be noisy, with moving vehicles operated by the public.

Physical demands require extended periods of standing and sitting. This role also demands specific vision abilities including close, distance, peripheral vision, depth perception, and the ability to adjust focus to maintain situational awareness and ensure the safety of guests, vehicles, and pedestrians on‑site.

Cell phone use may be required for work‑related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work‑related phone usage will follow company policy.

Pay transparency is a commitment of PMC, which provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional compensation and benefits include health benefits, 401K, supplemental insurance, bonus opportunities, internal leadership development program, paid time off, paid training, tuition assistance through Bellevue University, nationwide discounts through Perks at Work, and military‑friendly employer status.

Employee at will employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies.

This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one‑half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards.

All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state work‑man’s compensation laws.

Employee leave is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.