Investigator Services Specialist - level dependent upon

Job Category
:
Laboratory Services

Requisition Number
: INVES
001892

• Full-Time
• On-site

Showing 1 location

North American Lab

Cincinnati, OH

What You'll Do

• Independently manage investigator site calls and inquiries with limited supervision
• Resolve moderately complex data discrepancies across multiple systems
• Notify investigator site and all necessary contacts via phone/fax of all relevant critical/voice alert values per protocol and SOP
• Execute accurate communication with clinical sites regarding lab procedures, sample handling, and result interpretation
• Maintain accurate documentation and audit-ready records
• Identify trends or recurring issues and elevate to senior staff
• Participate in process improvement initiatives
• Serve as backup support for senior staff as needed
• Compliance & Quality Assurance
• Ensure adherence to GCP, ICH, and regulatory requirements

What You'll Bring

• Strong computer skills, especially databases
• High attention to detail and accuracy
• Strong problem-solving and analytical skills
• Detail oriented to drive tasks to completion
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to work well in a group
• Bachelor’s degree or equivalent experience.
• At least 2 years of experience in clinical research, investigator services, data management, or central lab operations.
• Experience handling site communications in a regulated environment
• Strong knowledge of clinical trial processes and terminology
• Demonstrated ability to manage workload independently
• Proficiency in LIMS, and Microsoft Office Suite

Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.