Salesforce Consultant

AMEND is a management consulting firm based in Cincinnati, OH with areas of focus in operations, analytics, and technology. We are focused on strengthening the people, processes, and systems in organizations to generate a holistic transformation. Our three-tiered approach provides a distinct competitive edge and allows us to build strong relationships and create customized solutions for every client. This is an incredible time to step into a growing team where everyone is aligned to a common goal to change lives, transform businesses, and make a positive impact on anything we touch.

The Salesforce Administrator consulting role is an incredibly exciting position in one of the fastest-growing segments of AMEND. You will be able to utilize your Salesforce knowledge on a diverse array of projects in a client-facing role, solving business problems by delivering innovative solutions to our clients. This will include automating and supporting complex business processes, creating reports & dashboards, and training clients on Salesforce.

We are looking for highly motivated team members to deliver these solutions to our clients while seeking to build long-term relationships and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle including analysis, design, data migration, customization, building, testing, deployment, and training.

• Implement and customize Salesforce solution projects that involve the Sales Cloud (CRM) and integrations with other client systems such as eCommerce sites and databases
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks
• Gather detailed requests for improvements or changes to the system, prioritize needs, and implement these changes as appropriate
• Automate processes using Salesforce tools such as Flow, approval processes, and validation rules
• Assist with setting Salesforce implementation standards in client projects
• Respond to a variety of broad questions and concerns from client management regarding project requirements, providing expertise in technical standards and conditions
• Communicate the status of client requests and determine the feasibility of projects, while documenting findings and actions
• Lead discovery workshops and detailed functional design meetings
• Provide administrative guidance and translate business process requirements to developers as needed
• Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
• Complete relevant client website administrative work as needed

• Expertise within Sales Cloud (CRM) and (preferred) Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, and Custom Cloud
• (Preferred) Salesforce Administrator Certification or equivalent Salesforce experience
• Detailed knowledge of Custom Report types and reporting/dashboards in Lightning experience
• Ability to work with cross-functional Agile Scrum teams to maintain and enhance Salesforce capabilities
• Ability to write user stories and acceptance criteria
• Experience with Data Management within Salesforce to import and export data
• Ability to travel as needed to meet client requirements

• Competitive pay and bonus
• Continued education and individual development plans
• Unlimited Vacation
• Full Health, Vision, Dental, and Life Benefits
• Paid parental leave
• PTO for your Birthday
• 3:1 charity match

* Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment Visa at this time.*