Service Operations Coordinator

Position Summary

A Workspace Onsite IT Engineer Level 1 is an entry-level that offer support or technical services within the department. The primary responsibility of this role is to provide on-site support and assistance to end-users or employees within the organization, specifically related to their workspace or computing environment.

• Assist managers in day-to-day coordination and management of business operational activities.
• Monitor, control and manage business operations to meet customer expectations and company goals.
• Liaise between internal stakeholders and management to ensure smooth operations delivery.
• Ensure compliance with company standards and procedures.
• Build and maintain strong stakeholder relationship through regular meetings and communications.
• Evaluate current operational performance and provide strategic plan for improvements.
• Provide support to internal teams to achieve performance targets.
• Identify problems in operations process and resolve them in quickly and timely manner.
• Follow standard operating procedures for efficient business operations.
• Maintain clear and accurate operations documents/procedures for reference purposes.
• Other duties as assigned.

• Bachelor s degree (or equivalent in education and experience) in an applicable discipline
• Basic MS Office Programs (Outlook, Word, PowerPoint) experience required.
• Advanced MS Excel experience required.
• Outstanding financial and analytical experience preferred.
• Extremely detail-oriented, excellent planning and execution skills with a proven ability to establish and meet impactful goals and objectives.
• Ability to problem solve.
• Computer skills and knowledge of hardware & software required.
• Proactive and resourceful.
• Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven.
• Ability to develop and maintain meaningful business relationships with stakeholders.
• Experience in office management or an administrative role.

• Prolonged periods sitting at a desk and working on computer.
• Occasional walking between facilities.
• Occasional lifting, pushing, pulling up to 15 lbs.