Operational Customer Experience; OCE Business Analyst

Job Summary
The Operational Customer Excellence (OCE) Business Analyst plays a critical role in driving customer‑centric process improvements and operational efficiency in customer onboarding and the order processing lifecycle. This position partners with cross‑functional teams to identify all information needed for customer onboarding that enhances the overall customer experience and drives orders to first‑pass order success.

• Evaluate current onboarding and order processing workflows to identify inefficiencies and opportunities for improvement.
• Responsible for the onboarding of new customers and the verification of system changes to support customer transactions.
• Partner with Sales, Operations, Customer Support, and IT teams to ensure seamless process integration and handoffs.
• Gather, document and manage detailed business requirements for Customer set up.
• Partner with the EDI Analyst on order errors to establish fixes to prevent recurring errors.
• Ensure the data on customer including billing structure, cross references, pricing set up and EDI requirements is accurate.
• Collaborate with Data Governance on governance standards and workflows regarding customer set up.
• Ensure all changes positively impact customer satisfaction and reduce friction points.

• Bachelor’s degree in Business, Operations, or related field
• 3–5 years of experience in business analysis, process improvement, or operational excellence roles.
• Strong analytical skills
• Excellent communication and stakeholder management skills
• Proficiency in Excel, PowerPoint and Word

• Oracle Fusion, CPQ, EDI
• Customer-Centric Mindset
• Analytical & Problem-Solving Skills

• N/A

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