Corporate Property Manager

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work.

At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

The Corporate Facilities Concierge is a pivotal role responsible for the seamless coordination of workplace service requests across approximately 40 U.S. corporate locations. This position plays a crucial part in delivering timely and efficient support to site leaders and employees by efficiently managing incoming facility-related inquiries. The concierge acts as the primary liaison, ensuring requests are routed accurately to either property management teams for leased sites or internal Facilities Management resources for owned sites, and adeptly oversees the tracking of tasks through to completion.

Utilizing the Service Now Facilities module, the Corporate Facilities Concierge is committed to providing exceptional service, facilitating issue resolution, and enhancing a consistent and high-quality workplace experience across all locations.

• Serve as the primary point of contact for site leaders submitting workplace or facility service requests, delivering concierge level customer service through proactive, clear communication.
• Review all incoming requests for completeness, urgency, appropriate categorization, and required follow up actions.
• Enter, manage, and maintain service tickets within Service Now and applicable property management systems, ensuring accuracy and consistency.
• Prioritize and elevate critical issues to internal leadership, property managers, or vendors as appropriate to ensure timely resolution.
• Coordinate with external property managers and vendors for leased locations, ensuring alignment on responsibilities and service‑level expectations.
• Assign and communicate work orders to internal Facilities Management teams for owned locations and support them with necessary details.
• Monitor, track, and follow up on all open requests, ensuring continuous progress and keeping stakeholders informed until completion.
• Verify resolution and customer satisfaction with the originating site leader before formally closing work orders with accurate notes and documentation.
• Proactively manage recurring facility maintenance activities and vendor‑related contracts, including tracking expirations and ensuring continuity of essential services.
• Use data and reporting to maintain logs, identify trends, and recommend process, service, or facility improvements.

• Bachelor's Degree - Preferred
• 5 years of experience in Facilities Management.
• 5 years of experience in workplace operations, facilities coordination, administrative support, customer service, or hospitality.
• 5 years of experience in working with property managers, vendors, or multi‑site operational environments strongly preferred.
• 5 years of experience in Hands‑on experience with Service Now or similar work order management systems.
• 5 years of experience in supporting geographically dispersed teams is a plus.
• Must possess a valid driver’s license.

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $24.00 - $30.00 per hour. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Driv…