Operations Coordinator

The Cincinnati Center City Development Corporation (3

CDC) is a tax‑exempt nonprofit focused on revitalizing Cincinnati’s urban core, particularly the Central Business District and Over‑the‑Rhine. Partnering with the City of Cincinnati and the corporate community, 3

CDC works to create a vibrant downtown through development, programming, and district management, supported by a team of roughly 185 full‑time and 150 part‑time staff.

• 3
  
  CDC has contributed to more than $2B in development across Downtown and OTR, including civic spaces, mixed‑income housing, and mixed‑use projects.
• The organization manages nearly 700K square feet of commercial space, ~200 apartment units, and 5,900+ parking spaces, generating $51M+ annually.
• 3
  
  CDC oversees seven civic spaces
  , hosting nearly 1,600 free events each year.
• 3
  
  CDC also manages the Downtown Cincinnati and OTR South Special Improvement Districts, providing clean and safe services, outreach, beautification, and marketing.

At 3

CDC, you’ll work in a collaborative and dynamic environment where no two days are the same. Your contributions will have a direct impact on the community, benefiting those who live, work, and visit downtown Cincinnati. This role offers valuable professional experience, opportunities for growth, and the chance to apply your skills in meaningful ways to help strengthen and enhance the city.

The Operations Coordinator is a hands‑on leadership position responsible for directing frontline staff, overseeing daily operations, supporting safety initiatives, and maintaining high standards throughout the district. This role is ideal for someone who enjoys working outside, leading by example, solving problems in real time, and building strong relationships with employees, businesses, residents, and visitors. If you're a motivated leader who values accountability, teamwork, customer service, and community impact, we'd love to have you on our team.

The Operations Coordinator is responsible for providing hands‑on leadership and daily oversight of Operations and Safety personnel working throughout Downtown Cincinnati, Over‑the‑Rhine, and designated civic spaces. This position plays a critical role in maintaining a clean, safe, and welcoming environment through proactive supervision, employee development, strategic deployment of resources, and consistent enforcement of established rules and standards.

The Operations Coordinator spends the majority of their time in the two Special Downtown Improvement Districts managed by 3

CDC, directing patrol activities, managing staff, conducting site inspections, responding to incidents, and ensuring staff remain visible, engaged, and effective in their assigned areas. The position works closely with Operations Managers, police, businesses, residents, visitors, and city agencies to address quality‑of‑life concerns and support the overall mission of 3

CDC.

This is a hands‑on leadership position that requires flexibility, strong decision‑making skills, and the ability to lead by example. The position may require evening, weekend, and holiday work and may assist with field operations or safety assignments as needed.

• Leadership and Operations
• Coordinate daily supervision, direction, and support to Operations personnel working throughout assigned districts and civic spaces.
• Assist with employee deployment and resource allocation to support visibility, responsiveness, and operational needs.
• Conduct daily deployment meetings, regular patrols, site inspections, and observations to monitor activity levels and operational standards. Ensure cleanliness and ambassador presence around large events.
• Provide day‑to‑day guidance, support, and on‑the‑job training to employees while reinforcing professionalism, accountability, and customer service expectations.
• Monitor radio communications and respond appropriately to incidents, service requests, quality‑of‑life concerns, and operational needs.
• Answer Ambassador Hotline as assigned and ensure requests are sufficiently addressed. Document all hotline calls.
• Ensure staff are visible present in visibility zones, conducting business…