Director Merchant Services & Compliance

Director Merchant Services & Compliance | Remote

The Director, Merchant Services supports the Vice President, Debt Management and Treasury Operations and helps lead the enterprise merchant services program for a large, complex healthcare system operating 47 hospitals and hundreds of ambulatory/health service offices across five states and international. This role is accountable for the strategy, governance, performance, and daily operations of card and digital payment acceptance across all patient, retail, and ancillary revenue channels (in-person, online, mobile, and recurring payments).

The Director partners closely with Revenue Cycle, Patient Financial Services, IT, Information Security, Compliance/Privacy, Supply Chain, and Operations to deliver a secure, reliable, and cost-effective acceptance ecosystem—optimizing the patient payment experience while minimizing risk, ensuring compliance, and improving cash flow.

• Program Leadership & Governance:
• Payment Acceptance Operations:
• Financial Performance & Optimization:
• Risk, Compliance, and Controls (Healthcare Environment):
• Vendor & Stakeholder Management:
• Projects & Continuous Improvement:
• Team Leadership:

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

• Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field (or equivalent experience).
• 7+ years of progressive experience in merchant services, payment acceptance, treasury operations, revenue cycle payments, or closely related areas.
• 3+ years of people leadership or program leadership experience (direct and/or matrix management).
• Deep knowledge of card acceptance ecosystems: acquirer/processor models, interchange/fees, settlement, reconciliation, chargebacks/disputes, and payment gateways.
• Demonstrated experience leading cross-functional initiatives in complex, multi-site environments.
• Strong analytical skills; ability to model costs, evaluate contracts, and quantify ROI and operational impact.
• Excellent communication and stakeholder management skills, including the ability to translate technical payment concepts for non-technical audiences.

• CTP (Certified Treasury Professional), PMP, Lean/Six Sigma, PCI-related training.
• Experience in healthcare (provider, payer, or health services) and familiarity with patient payment workflows.
• Experience supporting both U.S. and international payment acceptance (multi-currency, local acquiring, regional payment methods).
• Working knowledge of PCI DSS requirements and secure payment architecture (tokenization, encryption, P2PE, hosted payment pages).
• Experience with major payment gateways/processors and EHR/PM/payment integrations.
• Experience working with AI (Artificial Intelligence) through large language models through AI engines such as Co-Pilot

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.