Process Consultant (Life Insurance Process Transformation & AI Consultant

Job Title:

Process Consultant (Life Insurance Process Transformation & AI Consultant)

Work Arrangement:
Onsite (5 days onsite per week – mandatory)

Employment Type:

Contract

Contract Duration: 12+ months

Hourly Rate: $54.03/hr. on W2 OR $65.00/hr. on C2C

Domain:
Insurance | Business Process Transformation & AI Strategy

Final date to receive applications:
August 27, 2026

• 5+ years of deep domain experience in Life & Annuity Insurance operations across Underwriting, Claims, and Policy Servicing
• 8+ years of hands‑on expertise in Business Process Reengineering (BPR), process consulting, and operational transformation
• Demonstrated track record of designing and implementing AI, Generative AI, and Intelligent Automation/RPA use cases
• Proficiency with process modeling and design tools such as Visio, Signavio, ARIS, or Lucidchart
• Proven capability in leading process discovery workshops, Lean Six Sigma methodologies, and executive stakeholder management

• Experience with Process Mining platforms and analytics tools
• Solid grounding in enterprise Change Management and AI governance frameworks
• Knowledge of regulatory and compliance requirements governing Life Insurance operations
• Experience establishing KPI metrics, continuous improvement frameworks, and post‑implementation ROI monitoring
• Background in client‑facing consulting engagements with cross‑functional leadership alignment

We are seeking an experienced Process Consultant with deep expertise in Life Insurance operations, business process transformation, and Artificial Intelligence (AI)-driven process optimization for a 5-day mandatory onsite role in Cincinnati, OH. Reporting to operational leadership within the Insurance business unit, the incumbent will partner with executive stakeholders, operations teams, and technology partners to evaluate current‑state processes, identify operational bottlenecks, and architect AI‑enabled future‑state operating models.

This position bridges domain expertise with emerging technology implementation, driving business process reengineering (BPR) initiatives across the Life Insurance value chain to maximize efficiency, quality, and customer experience.

• Analyze, map, and reengineer current‑state business processes across Life Insurance operations, identifying inefficiencies, risks, and automation targets
• Formulate AI, Generative AI, and Intelligent Automation strategy and use cases to modernize core insurance functions and track business outcomes
• Facilitate executive process discovery workshops, present transformation roadmaps, and manage end‑to‑end stakeholder alignment
• Apply Lean Six Sigma, RPA, and process optimization methodologies to establish future‑state governance and robust performance metrics
• Partner with IT and delivery teams to ensure seamless solution design, AI governance compliance, and post‑implementation benefit realization

Medical | Dental | Vision | 401(k)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

AI Usage Policy:
Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.