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Process Consultant – Life Insurance Transformation & AI
Job in
Cincinnati, Hamilton County, Ohio, 45202, USA
Listed on 2026-08-05
Listing for:
Iconma
Full Time
position Listed on 2026-08-05
Job specializations:
-
Business
Change Management, Business Analyst, AI Business & Operations, Business Systems & Technology Analysis
Job Description & How to Apply Below
Process Consultant – Life Insurance Transformation & AI
Our client, an IT Services and Consultant company, is looking for a Process Consultant – Life Insurance Transformation & AI for their Cincinnati, OH location.
Responsibilities- Analyze and document current-state business processes across Life Insurance operations.
- Identify process inefficiencies, bottlenecks, operational risks, and automation opportunities.
- Design future-state operating models and process improvement roadmaps.
- Lead business process reengineering (BPR) initiatives to improve efficiency, quality, and customer experience.
- Provide subject matter expertise across Life Insurance functions including:
- New Business & Underwriting
- Policy Administration
- Claims Processing
- Customer Service Operations
- Policy Servicing
- Billing & Premium Management
- Agent/Broker Support
- Understand regulatory and compliance requirements impacting Life Insurance operations.
- Identify opportunities to leverage AI, Generative AI, Machine Learning, NLP, and Intelligent Automation.
- Collaborate with technology teams to design and implement AI-driven solutions.
- Develop AI use cases and business cases aligned with operational objectives.
- Measure and track business outcomes from AI adoption initiatives.
- Support AI governance, risk assessment, and change management activities.
- Facilitate workshops, process discovery sessions, and executive presentations.
- Partner with business and IT stakeholders to align transformation initiatives with strategic objectives.
- Present recommendations, process maps, KPIs, and transformation roadmaps to senior leadership.
- Establish process performance metrics and governance frameworks.
- Drive RPA / Lean Six Sigma methodologies and continuous improvement practices.
- Monitor post-implementation benefits realization and operational performance.
- Bachelor's degree in business, Insurance, Operations, Engineering, or a related field.
- 8+ years of experience in RPA, Business Process Consulting, Operations Consulting, or Process Excellence.
- 5+ years of experience within the Life Insurance industry.
- Hands-on experience in process mapping, process redesign, and operational transformation.
- Strong knowledge of AI, Intelligent Automation, RPA, Generative AI, and process optimization technologies.
- Experience delivering consulting engagements with executive-level stakeholder interaction.
- Proficiency with process modeling tools such as Visio, Signavio, ARIS, Lucidchart, or similar.
- Strong analytical, problem-solving, and communication skills.
- Life Annuity Insurance Operations
- Business Process Reengineering (BPR)
- Process Consulting
- Business Transformation
- AI / Generative AI Strategy
- Intelligent Automation
- Process Mining
- RPA and Lean Six Sigma
- Change Management
- Business Analysis
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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