Senior Business Analyst

Our client, a leading organization in the insurance and contact center industry, is seeking a Senior Business Analyst to join their team. As a Senior Business Analyst, you will be part of the Business Analysis supporting the Life Insurance Contact Center team. The ideal candidate will demonstrate strong analytical skills, excellent communication, and a proactive approach, which will align successfully in the organization.

Job Title: Contact Center Business Analyst(with Life Insurance background)

Location: Cincinnati, OH

• Gather, analyze, document, and validate requirements for the NICE CXOne platform implementation within the Life Insurance domain.
• Collaborate with Life Insurance Business teams, including Individual and Group segments, to ensure clear understanding and formal approval of project requirements.
• Coordinate with business architecture, telephony, external application teams, and platform integration to identify and define technical requirements such as AINext and Service Desktop Salesforce.
• Facilitate requirement discovery sessions to identify new capabilities, assess business value, and prioritize enhancements for the contact center platform.
• Work closely with architecture and development teams to ensure requirements align with enterprise standards and support successful implementation and testing phases.

• Experience working within the Life Insurance domain, particularly with Contact Center platforms.
• Knowledge of NICE CXOne platform and integration requirements, including AINext and Service Desktop Salesforce.
• Strong facilitation skills to lead requirement discovery sessions and stakeholder engagement.
• Ability to collaborate with cross-functional teams including architecture, development, and testing.
• Excellent documentation and communication skills to ensure clarity and formal sign-off of requirements.

• Opportunity to work on impactful projects within the insurance contact center industry.
• Engagement with a dynamic and supportive team environment.
• Potential for professional growth and skill development in a fast-paced setting.
• Travel coverage for non-local candidates, with support for onsite meetings.
• Participation in a project with a reputable organization committed to excellence and innovation.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Manpower Group is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies.