Business Analyst
Job in
Cincinnati, Hamilton County, Ohio, 45202, USA
Listed on 2026-09-01
Listing for:
Mitchell Martin
Full Time
position Listed on 2026-09-01
Job specializations:
-
Business
CRM Systems & Management, Business Systems & Technology Analysis -
IT/Tech
IT Business Analyst, CRM Systems & Management, Business Systems & Technology Analysis
Job Description & How to Apply Below
Business Analyst
- Cincinnati, OH
- Contract - $49-59 per HR
This position is for a Business Analyst with a focus on the life insurance domain, located in Cincinnati, OH. The role is a contract position requiring onsite presence and involves working with various business teams to gather and analyze requirements for a customer experience platform. The candidate should have experience with telephony and CRM technologies.
Key Responsibilities- Collaborate with business teams to gather, analyze, and document requirements for platform implementation.
- Identify and define integration requirements with business architecture and external application teams.
- Facilitate sessions to discover new capabilities and assess business value for platform enhancements.
- Ensure alignment of requirements with enterprise architecture principles and existing applications.
- Assist development and testing teams to ensure successful validation of implemented functionality.
- Experience in the life insurance domain, specifically within contact center environments.
- Proficiency in gathering and validating business requirements for technology platforms.
- Experience with CRM and telephony technologies.
- Ability to facilitate requirement discovery and prioritize enhancements.
- Strong collaboration skills with development and testing teams.
CRM | Telephony | Customer Experience Platforms
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