Account Manager

POSITION OVERVIEW Primarily responsible for managing and overseeing lines of credit given to independent automobile dealers; including audits of inventory on floor plan, prospecting and attaining new business in order to meet and exceed quarterly and yearly sales goals.

JOB DUTIES Conduct monthly on-site contract compliance audits

Create Growth
- Prospect new business with existing customers and new customers through presence at auctions, local networking, cold calling/visits and on-line data mining for potential customers.

Relationship Building
- Interact with customers in a positive manner leading to continuous improvement and growth in CAF business

Maintain industry knowledge and trends to ensure CAF stays ahead of the curve to develop and maintain business

Keep General Manager and Chief Operating Officer informed of any potential/existing issues and solutions.

Participate in various marketing activities such as on-site cook-outs, promotional events, fundraiser events to support the community and other activities as assigned.

Provide on-going reporting and communication with CAF headquarters as needed.

Miscellaneous duties as assignedCHARACTERISTICSIndependent thinker who can manage time and resources wisely

Great customer service skills fostering long-term relationships with customers and coworkers

Business acumen – understand the customers’ business and industry trends

Relationship savvy – ability to quickly and continuously maintain positive relationships with others

Results oriented – set goals and achieve them Appetite for learning & hunger for on-going improvement & personal/professional growth

Passionate – giving focus and drive to the work and bringing positive energy to the work environment

Well organized & timely in assignments

Excellent communication skills

Knowledgeable about motor vehicles, dealerships, auctions and floor planning industries

Persuasive – ability to win others over and provide solutions that meet the needs of the customer and CAF Industry expertise – credibility with customers, industry relationships and company management#IND POSITION REQUIREMENTS Some College/Associate’s Degree preferred Financial calculations and terms knowledge

Ability to communicate clearly in written and oral applications

Exceptional Customer Service background SKILLS & QUALIFICATIONS Provides guidance and leadership to employees and/or customers for daily activities and assigned projects or tasks

Participates in performance evaluation of personnel performance (does not directly supervise)

May have project management responsibilities

Regular and substantial contact with others.

Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.

Handles sensitive, complex, and/or confidential information

Assesses and diffuses problem situations and requires influencing others to reach consensus.

Requires tact and diplomacy to handle difficult customer/internal situations.

Requires advanced interpersonal and communication skills to establish and maintain internal and external customer relationships.

Explores alternatives and creative solutions to meeting the needs of the customer

Tasks are multiple and diverse with some interrelationship across processes.

Work requires the direct application of a variety of procedures, policies and/or precedents.

There is some budget responsibility and expenditure authority

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans.

Day-to-day work and decisions do not require direction or review by immediate supervisor.

End results are reviewed by supervisor.

Strategic issues are referred to supervisor PHYSICAL REQUIREMENTS Work involves some exposure to moderate risk of accident and requires following basic safety precautions.

Position requires occasional to frequent moderate physical activity which includes 20% walking, 20% standing, 10% twisting, squatting or turning, and 50% sitting.

Physical requirements include bending, stooping, standing, twisting, turning, squatting, sitting, walking and peripheral vision, and hearing for operating a motor vehicle.

Ability to get in and out of a vehicle frequently without assistance

Ability to drive with frequency, including ability to see, hear and move to properly and safely operate a motor vehicle.