Business Analyst

Cincinnati, OH (Cincinnati area) Hybrid

We’re looking for a curious, analytical, and detail-oriented Junior Business Analyst to join our Technology team. This is a great opportunity for someone early in their career—or someone currently working in business, marketing, operations, a customer-facing role, or a similar field who wants to transition into technology.

What we’re looking for is someone who naturally asks questions, enjoys figuring out how things work, communicates exceptionally well with people, and has the curiosity to keep digging until they understand the problem. This role will work directly with external customers, so strong communication skills, professionalism, and customer presence are especially important.

This position includes light travel to support customer meetings, discovery sessions, workshops, and other project activities.

• Customer & business discovery: Meet with internal stakeholders and external customers to understand business needs, challenges, goals, and opportunities. Ask thoughtful questions to get beyond the initial request and understand the real business problem.
• Requirements & documentation: Gather, organize, and document business requirements, processes, workflows, decisions, and success criteria. Translate business needs into clear information that technical teams can use.
• User stories & process mapping: Help create user stories, acceptance criteria, process flows, and other project documentation that clearly communicates what needs to be delivered and why.
• Workshop design & facilitation: Working alongside other resources, help design and facilitate customer discovery sessions and workshops. Develop agendas, activities, questions, exercises, and supporting materials based on the goals and desired outcomes of the session.
• Workshop outcomes: Capture customer pain points, business processes, requirements, priorities, decisions, assumptions, open questions, action items, and next steps. Organize findings into clear documentation that can be used by both the customer and project team.
• Solution collaboration: Work with Business Analysts, Product Managers, Project Managers, developers, technical resources, and other team members to translate discovery outcomes into requirements, solution concepts, process improvements, and project recommendations.
• Testing & validation: Participate in testing new features and solutions to ensure requirements have been met and the solution works as expected. Help coordinate and document user acceptance testing when appropriate.
• Process improvement: Look for opportunities to improve, simplify, or automate existing business processes.
• AI & emerging technology: Explore how AI, automation, and emerging technologies could help solve customer and business problems. Stay curious about new capabilities and how they could be practically applied.
• Customer experience: Build strong relationships with customers and help create a positive, professional BERPL Tech experience throughout discovery and delivery.
• Project support & follow-through: Participate in project meetings, discovery sessions, solution reviews, and other project activities. Help ensure questions, decisions, requirements, and next steps don't fall through the cracks.

• Strong analytical, critical-thinking, and problem-solving skills with a natural curiosity about how businesses, processes, and technology work.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Strong customer presence and interpersonal skills, with the confidence and professionalism to work directly with external customers.
• Detail-oriented and organized, with the ability to manage requirements,…