Program Director, Technician -and- Concierge Service

Position Summary

The Program Director provides strategic and day-to-day leadership for Cincinnati State’s Technician Earn-and-Learn Concierge Service for the Southwest Jobs Ohio Region. The Director leads a coordinated, employer-centered service model that helps eligible Jobs Ohio-industry employers start or expand registered apprenticeships, for-credit associate-degree pathways, and non-credit pathways articulated to college credit. The position ensures that employers receive responsive, neutral, and practical guidance from initial outreach through incentive application, program implementation, milestone achievement, and ongoing follow-up.

• Lead implementation of the Technician Earn-and-Learn Concierge Service in accordance with Jobs Ohio requirements, Cincinnati State policies, approved scope, budget, performance measures, and reporting expectations.
• Translate program requirements into clear operating procedures, service standards, workflows, staff expectations, and employer-facing practices.
• Serve as the primary operational contact for Jobs Ohio and the Concierge Lead; prepare for operating reviews, resolve implementation issues, and ensure timely completion of deliverables.
• Monitor employer reach, incentive applications, pathway launches or expansions, participant enrollment, milestone conversion, employer satisfaction, regional coverage, response time, and data quality.

• Recruit, onboard, supervise, coach, and evaluate two part-time Concierge Advisors and a part-time Performance & Systems Analyst.
• Assign and rebalance employer portfolios based on geography, employer complexity, industry experience, relationship continuity, service intensity, and staff capacity.
• Provide direct employer support during launch, workload surges, complex engagements, or escalated negotiations.
• Maintain a workplace culture centered on responsiveness, collaboration, sound judgment, inclusion, accountability, and continuous improvement.

• Coordinate employer outreach and lead generation with Jobs Ohio, Jobs Ohio Network partners, workforce boards, Ohio Means Jobs  Centers, chambers, sector partnerships, education providers, and other regional organizations to expand participation and avoid duplication.
• Support employers of varying sizes and levels of readiness, including employers with no formal training infrastructure, informal OJT, stalled programs, retention challenges, capacity constraints, or multiple locations and providers.
• Ensure recommendations are based on employer needs rather than institutional preference; maintain employer choice and provider neutrality.
• Lead or support complex discussions with training providers to secure feasible schedules, delivery formats, locations, cohort structures, content, pricing, and implementation timelines.

• Ensure consistent delivery of employer screening, high-level needs assessment, model-selection support, resource navigation, warm referrals, incentive application assistance, milestone documentation support, follow-up, and satisfaction tracking.
• Maintain working knowledge of registered apprenticeship, related technical instruction, OJT documentation, credit and non-credit education, articulation, cooperative education, employer match requirements, workforce funding, and incentive milestones.
• Review complex employer plans and referrals for accuracy, eligibility, feasibility, and alignment with business needs.
• Use employer feedback, performance data, staff experience, and the statewide community of practice to improve service delivery.

• Ensure complete, accurate, and…