Project Manager, Client Relationship Management

Description

Collide, part of the Propelis Group, provides brand activation solutions across print, promo, digital and fabrication, supporting large and small brands around the world from brand creation to implementation.

Serve as Project Manager for a limited number of key accounts. As a key facilitator within the supply chain for packaging, you may be communicating with design firms, sales, on‑site personnel and/or clients any given day as part of your role. Within Collide, you will effectively communicate specifications for each piece of packaging artwork on your brands by utilizing our order entry system as well as being a resource for production departments when issues or questions arise.

This is a hybrid role requiring the individual to be in the office multiple days a week.

• Consult with on‑site personnel and/or client during the artwork development and pre‑press execution
• Run and/or attend any pre‑production meetings (or other meetings), when feasible, per on‑site personnel's/sales request or request of the client for high complexity projects
• Manage key accounts
• Respond in a timely manner to requests from clients, on‑site personnel, sales and others
• Lead and manage relationships with our client(s) and internal and external stakeholders
• Communicate artwork issues with the client as well as internal and external stakeholders
• Document all critical and pertinent information that may impact quality
• Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business
• Verify technical supplied data is correct to supplied art
• Manage project timelines and simultaneously manage multiple projects, when required
• Communicate received and shipped art to on‑site personnel/sales and perform user functionality in a client’s database used for tracking artwork projects
• Understand the client’s process (deliverables, rework)
• Communicate issues to management
• Order entry (ensure orders are complete and concise when delivered to production)

This position requires the following knowledge and skills:

• High school diploma or GED equivalent. Some college / associate’s degree preferred
• 3+ years’ experience preferred
• Experience in the print, comping/sales sample or POP/POS industry
• Full comprehension in reading work instructions and business memos
• Proofreading skills required
• Ability to work independently
• Project management experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here.

It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Frequently required to stand; walk and reach with hands and arms.
• Occasionally lift and/or move up to 10 pounds.
• Vision, color vision and ability to adjust focus.

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

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